Support Needed

Moderator: Slitherine Core

Post Reply
stumneale
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Fri Jan 18, 2013 3:04 pm

Support Needed

Post by stumneale » Wed May 05, 2021 1:45 pm

Hello,

I have tried to fill a support ticket in but I have got no reply (nor have I received an email to say you have received the support request :( ).

Incidently I am having an issue with emails from you chaps, I have changed my email twice but I still get nothing (that is game turn notifications, password change emails, support request emails).

I have checked the usual places (Spam/Junk) I have no filters, and used another email not connected to outlook. I unsubscribed and resubscribed but nothing, so I am presuming its your side.
Best wishes,

General Stuart

PoorOldSpike
Colonel - Fallschirmjäger
Colonel - Fallschirmjäger
Posts: 1407
Joined: Sun Aug 08, 2010 6:06 pm
Location: Plymouth, England

Re: Support Needed

Post by PoorOldSpike » Wed May 05, 2021 3:52 pm

You could also post in the forum asking for advice about various issues and see if members can help.
Tanks were invented to make war more fun

stumneale
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Fri Jan 18, 2013 3:04 pm

Re: Support Needed

Post by stumneale » Wed May 05, 2021 4:16 pm

PoorOldSpike wrote:
Wed May 05, 2021 3:52 pm
You could also post in the forum asking for advice about various issues and see if members can help.
Are you able to help?
Best wishes,

General Stuart

zakblood
Most Active User 2017
Most Active User 2017
Posts: 16174
Joined: Thu Jun 12, 2014 6:44 pm

Re: Support Needed

Post by zakblood » Wed May 05, 2021 7:15 pm

as always best port of call is to post in the game you require help with, like mentioned above, then contact support again, as all message are answered, as long as there's a valid email sent to reply to

stumneale
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Fri Jan 18, 2013 3:04 pm

Re: Support Needed

Post by stumneale » Wed May 05, 2021 10:37 pm

My issue is Slitherine/Matrix wide.... Not any particular game. Valid email address? My email addresses are valid. I used three different ones. So the issue is on this side. Cheers for trying though.
Best wishes,

General Stuart

PoorOldSpike
Colonel - Fallschirmjäger
Colonel - Fallschirmjäger
Posts: 1407
Joined: Sun Aug 08, 2010 6:06 pm
Location: Plymouth, England

Re: Support Needed

Post by PoorOldSpike » Wed May 05, 2021 11:47 pm

stumneale wrote:
Wed May 05, 2021 4:16 pm
PoorOldSpike wrote:
Wed May 05, 2021 3:52 pm
You could also post in the forum asking for advice about various issues and see if members can help.
Are you able to help?

I dunno mate, it depends what your question was, all you told us is that you filled in a ticket about something.
I might be able to help but be warned that if your question is about women I'd be no help at all because they're a mystery to me.
Tanks were invented to make war more fun

VPaulus
Slitherine
Slitherine
Posts: 8231
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Support Needed

Post by VPaulus » Sat May 08, 2021 10:59 am

To contact support email at support[at]slitherine.co.uk.

Post Reply

Return to “General Discussion”