Turns not uploading

Tech support for Battle Academy

Moderators: Slitherine Core, BA Moderators

Post Reply
Happycat
Strategic Command 3 Moderator
Strategic Command 3 Moderator
Posts: 750
Joined: Tue Jul 03, 2007 12:57 am
Location: Riverview NB Canada

Turns not uploading

Post by Happycat » Fri Apr 22, 2016 5:11 pm

I have three BA games going on PBEM right now, and suddenly (last 24hrs) the turns refuse to upload after I finish my turn. Both BA and BA2 are affected, and this is via Steam.
Chance favours the prepared mind.

pipfromslitherine
Site Admin
Site Admin
Posts: 8954
Joined: Wed Mar 23, 2005 10:35 pm

Re: Turns not uploading

Post by pipfromslitherine » Fri Apr 22, 2016 6:17 pm

Hmmm - it sounds like a local issue if it affects both games (as they are running on different versions of the PBEM++ system, and on different servers IIRC). Is there any more information in the timeouts? Are you sure the turns are not uploading correctly (i.e. does the game stay in your list?).

Cheers

Pip
follow me on Twitter here

Happycat
Strategic Command 3 Moderator
Strategic Command 3 Moderator
Posts: 750
Joined: Tue Jul 03, 2007 12:57 am
Location: Riverview NB Canada

Re: Turns not uploading

Post by Happycat » Fri Apr 22, 2016 9:00 pm

Hey Pip; yes the turns are staying in my list, and in fact can be re-played. It's odd because the PBEM system has, until now, worked beautifully through Steam.
Chance favours the prepared mind.

pipfromslitherine
Site Admin
Site Admin
Posts: 8954
Joined: Wed Mar 23, 2005 10:35 pm

Re: Turns not uploading

Post by pipfromslitherine » Fri Apr 22, 2016 9:10 pm

Steam doesn't affect it at all, it doesn't go near the Steam system. If I had to guess I would check any firewall in case it has decided that the data you are trying to upload is in some way blockable. If you have no joy then email your details (ideally timings of a failed upload) to support@slitherine.co.uk and they can elevate it to the server team.

Cheers

Pip
follow me on Twitter here

Happycat
Strategic Command 3 Moderator
Strategic Command 3 Moderator
Posts: 750
Joined: Tue Jul 03, 2007 12:57 am
Location: Riverview NB Canada

Re: Turns not uploading

Post by Happycat » Fri Apr 22, 2016 9:48 pm

OK
Chance favours the prepared mind.

Post Reply

Return to “Battle Academy : Tech Support”