Help! Unable to order on Matrix and Slitherine Site

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SwedishSalazar
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Help! Unable to order on Matrix and Slitherine Site

Post by SwedishSalazar »

Hi,

It is impossible for me to buy the game on the Matrix site. By visa card nothing happens when I validate the payment : No loading. And by Paypal, I receive the following message:

"Order creation failure due to problematic input.. This item is no longer available for purchase. Please refer to the seller's website for more information..."

Maybe this is a wider site issue?

Thank you !
Grestok
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by Grestok »

Hi,

Same problem here ! Unable to order on the Matrix website the game Shadow Empire...
zakblood
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Most Active User 2017
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Joined: Thu Jun 12, 2014 6:44 pm

Re: Help! Unable to order on Matrix and Slitherine Site

Post by zakblood »

Please contact support at support[at]slitherine.co.uk

and they will ask more questions to see if something simple is the issue and suggest a work around, sorry for both of your issues
Grestok
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by Grestok »

Already done around 2 p.m. No answer since....
SwedishSalazar
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Re: Help! Unable to order on Matrix and Slitherine Site

Post by SwedishSalazar »

Same here, contacted them twice no answer. Don't know if it matters but on "My Page" on the Matrix Store it doesn't say that I have any pending requests even though I have contacted support twice.
Grestok
Private First Class - Opel Blitz
Private First Class - Opel Blitz
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Joined: Sat Dec 20, 2014 4:12 pm

Re: Help! Unable to order on Matrix and Slitherine Site

Post by Grestok »

I just tried again after midnight so on October 11 and everything worked normally, I was able to place my order .... No explanation ..... I will finally be able to play it !
SwedishSalazar
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Sat Oct 10, 2020 10:54 am

Re: Help! Unable to order on Matrix and Slitherine Site

Post by SwedishSalazar »

Tired today and it works, also no explanation, no response from the company..
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16495
Joined: Thu Jun 12, 2014 6:44 pm

Re: Help! Unable to order on Matrix and Slitherine Site

Post by zakblood »

sorry for your issues but glad now it worked for both of you, hopefully it's something that was maybe being worked on or broken which is now fixed etc
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