Hi,
It is impossible for me to buy the game on the Matrix site. By visa card nothing happens when I validate the payment : No loading. And by Paypal, I receive the following message:
"Order creation failure due to problematic input.. This item is no longer available for purchase. Please refer to the seller's website for more information..."
Maybe this is a wider site issue?
Thank you !
Help! Unable to order on Matrix and Slitherine Site
Moderator: Slitherine Core
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- Private First Class - Opel Blitz
- Posts: 3
- Joined: Sat Oct 10, 2020 10:54 am
Re: Help! Unable to order on Matrix and Slitherine Site
Hi,
Same problem here ! Unable to order on the Matrix website the game Shadow Empire...
Same problem here ! Unable to order on the Matrix website the game Shadow Empire...
Re: Help! Unable to order on Matrix and Slitherine Site
Please contact support at support[at]slitherine.co.uk
and they will ask more questions to see if something simple is the issue and suggest a work around, sorry for both of your issues
and they will ask more questions to see if something simple is the issue and suggest a work around, sorry for both of your issues
Re: Help! Unable to order on Matrix and Slitherine Site
Already done around 2 p.m. No answer since....
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- Private First Class - Opel Blitz
- Posts: 3
- Joined: Sat Oct 10, 2020 10:54 am
Re: Help! Unable to order on Matrix and Slitherine Site
Same here, contacted them twice no answer. Don't know if it matters but on "My Page" on the Matrix Store it doesn't say that I have any pending requests even though I have contacted support twice.
Re: Help! Unable to order on Matrix and Slitherine Site
I just tried again after midnight so on October 11 and everything worked normally, I was able to place my order .... No explanation ..... I will finally be able to play it !
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- Private First Class - Opel Blitz
- Posts: 3
- Joined: Sat Oct 10, 2020 10:54 am
Re: Help! Unable to order on Matrix and Slitherine Site
Tired today and it works, also no explanation, no response from the company..
Re: Help! Unable to order on Matrix and Slitherine Site
sorry for your issues but glad now it worked for both of you, hopefully it's something that was maybe being worked on or broken which is now fixed etc