Online ordering & support

Having problems with the download service? Need help ordering from the Slitherine shop? Tell us your problems and we'll do what we can to help!

Moderator: Slitherine Core

bodenhek
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Re: Online ordering & support

Post by bodenhek » Sat Mar 21, 2020 8:34 pm

Looks like the link from "my page" works, just the dowload buttons shown when you purchase dont.

VPaulus
Slitherine
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Location: Portugal

Re: Online ordering & support

Post by VPaulus » Mon Mar 23, 2020 10:20 am

You can download games and patches/updates from your account’s download area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

cepierce
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Re: Online ordering & support

Post by cepierce » Fri Apr 10, 2020 4:10 pm

Is anybody else getting a 500 Internal Server error when they try to checkout? Happened to me several times and it's frustrating when there's a sale that I can't purchase anything from due to the error.

ObiRynDenobi
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Re: Online ordering & support

Post by ObiRynDenobi » Tue Aug 04, 2020 7:51 pm

I'm having hell's own time trying to download my digital copy of HISTORY Legends of War. The file is in one massive 3.74 G file with NO DOWNLOAD RESUMING!!! It takes 2-3 days of uninterrupted downloading to even get close and the slightest hiccup anywhere along the way for whatever reason and you have to start all over again from scratch. I've been beating my head against this impossible beast for two months and am no closer to getting it than I was when I started.

Is there anyway to upgrade to a box or am I just f****d?

VPaulus
Slitherine
Slitherine
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Location: Portugal

Re: Online ordering & support

Post by VPaulus » Wed Aug 05, 2020 9:29 am

I'm sorry but there isn't a way for upgrading to a box.

Are you downloading from your Slitherine/Matrix account?

ObiRynDenobi
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Re: Online ordering & support

Post by ObiRynDenobi » Fri Aug 07, 2020 4:31 am

Yes, it keeps getting interrupted or stopped by the server and then restart attempts are all rejected unless you start all over again from scratch. Tried at least a dozen times. Got to 98% once, but even then it wouldn't give me the last 2%. Downloaded over 20-25 G in attempts over the last two months, all of them bad.

No closer than when I started.

VPaulus
Slitherine
Slitherine
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Location: Portugal

Re: Online ordering & support

Post by VPaulus » Fri Aug 07, 2020 9:31 am

Contact us at support[at]slitherine.co.uk

loudscott
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Re: Online ordering & support

Post by loudscott » Fri Sep 25, 2020 8:34 pm

Hey, is Joe Miller the only guy in customer support? Does he have a supervisor? If so I'd sure like to speak with him.

zakblood
Most Active User 2017
Most Active User 2017
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Joined: Thu Jun 12, 2014 6:44 pm

Re: Online ordering & support

Post by zakblood » Sat Sep 26, 2020 9:55 am

please PM any of the global mods who will or can pass on any comments, thanks

memberlist.php?mode=team

Jonesy1760
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Location: MICHIGAN,USA

Re: Online ordering & support

Post by Jonesy1760 » Mon Oct 05, 2020 8:58 pm

....I received my code number for SP 2 and thought it had installed....I did find some sort of installation of the game in APPS AND FEATURES..it reads as PANZER CORPS 2 1.01.10.1...but nothing happens when I click on it......HELP!...I have never had this type of problem with any of your games!
Last edited by zakblood on Tue Oct 06, 2020 6:39 am, edited 1 time in total.
Reason: removed serial number

zakblood
Most Active User 2017
Most Active User 2017
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Re: Online ordering & support

Post by zakblood » Tue Oct 06, 2020 6:40 am

please contact support at

support[at]slitherine.co.uk

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