Help steam key already used by someone else

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mainsworthy
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Help steam key already used by someone else

Post by mainsworthy » Tue Dec 08, 2015 2:00 pm

Hi I just requested a steam key for battle academy 2, and when I entered it into steam , it said already registered by another account. I did this whitin seconds of requesting the steam key, so the problem is not on my side, the key must of been released to someone before me.

I know mistakes happen, I would like to get a valid steam key though, please help

zakblood
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Re: Help steam key already used by someone else

Post by zakblood » Tue Dec 08, 2015 2:27 pm

Please contact support[at]slitherine.co.uk with a copy of the receipt and as much detail as you can, S/N username here and steam etc, thanks, and sorry for your trouble

zakblood
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Re: Help steam key already used by someone else

Post by zakblood » Wed Dec 09, 2015 10:03 am

update,
We are aware of the problem and we are working with Steam to fix the issue.
Thank for your patience.

VPaulus
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Re: Help steam key already used by someone else

Post by VPaulus » Wed Dec 09, 2015 2:10 pm

zakblood_slith wrote:update,
We are aware of the problem and we are working with Steam to fix the issue.
Thank for your patience.
Still you need to contact us at support[at]slitherine.co.uk. :)

Happycat
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Re: Help steam key already used by someone else

Post by Happycat » Fri Dec 11, 2015 6:28 pm

is this pblm related to this one? viewtopic.php?f=12&t=69170
Chance favours the prepared mind.

zakblood
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Re: Help steam key already used by someone else

Post by zakblood » Fri Dec 11, 2015 6:58 pm

for a guess no, as you already have a key, but have replied to your's anyway, good luck

Panzerbush
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Re: Help steam key already used by someone else

Post by Panzerbush » Sun Jan 03, 2016 2:34 am

I've had 3 Duplicate Product Codes in a row for BA2 Kursk. Hopefully this can be ironed out soon.

Panzerbush
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Re: Help steam key already used by someone else

Post by Panzerbush » Fri Jan 08, 2016 2:50 pm

Panzerbush wrote:I've had 3 Duplicate Product Codes in a row for BA2 Kursk. Hopefully this can be ironed out soon.
Make that 4 duplicates. Why is this taking so long to resolve?

zakblood
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Re: Help steam key already used by someone else

Post by zakblood » Fri Jan 08, 2016 2:53 pm

have you had one from them since they got back on the 4th from support? if not please try support again and they will fix it for you, sorry for the issues, it's a steam side one not the board

IainMcNeil
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Re: Help steam key already used by someone else

Post by IainMcNeil » Tue Jan 19, 2016 11:18 am

Some of the team keys issued to us by Steam are already in use. We don't know why and neither do they. We have no way of knowing until someone tries to use them.

BornGinger
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Re: Help steam key already used by someone else

Post by BornGinger » Tue Dec 05, 2017 6:45 pm

Should I worry about getting games from Slitherine now?

** It seems my truck avatar is gone and I have three soldiers now. What comes next, I wonder?

zakblood
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Re: Help steam key already used by someone else

Post by zakblood » Tue Dec 05, 2017 7:29 pm

no nothing to worry about with serials or purchases etc, only a tiny amount get flagged up as incorrect and always gets sorted in the end

and as for you second question, here's the link

http://www.slitherine.com/forum/viewtop ... 10&t=79557

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