Panzer Corps Grand Campaign Boxed Copies Issue

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admin
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Panzer Corps Grand Campaign Boxed Copies Issue

Post by admin » Fri Nov 11, 2011 5:53 pm

Dear All,

it has just come to our attention that an error during the manufacturing process that all of the boxed copies of Panzer Corps Grand Campaign '39 and Grand Campaign '40 purchased via the Slitherine or Matrix store had been put on hold. This means that no boxed copies for either of these games have been manufactured or shipped. The process was mistakenly put on hold because of a defect which was resolved, but the process was not restarted. Due to this error it will take until Tuesday 15th November for the factory to catch up with the orders. We are already reviewing our processes to ensure this cannot happen again. This does not affect the main Panzer Corps boxed copies.

We are extremely sorry for the mistake and would like to take this opportunity to apologise for the delay in dispatch of your orders.

We greatly value your support and as a gesture of goodwill we will be contacting everyone who ordered a boxed copy over the next few days with a discount voucher.

Once again we would like to take this opportunity to apologise for the problem.

The Slitherine Team & Matrix Teams

airbornemongo101
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Post by airbornemongo101 » Fri Nov 11, 2011 7:46 pm

Thank you very much,,I was starting to get worried
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Post by nikivdd » Sat Nov 12, 2011 3:00 pm

Thanks for the notification. I was already wondering of belgian postal services were on strike.

JMLiege
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Post by JMLiege » Mon Nov 14, 2011 8:57 am

nikivdd wrote:Thanks for the notification. I was already wondering of belgian postal services were on strike.
In the distribution center of Liege as often... :)

BRIDKID
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Post by BRIDKID » Tue Nov 15, 2011 7:11 pm

I have received my discount voucher - thank you. Just one question though - is the discount off any ONE game or ONE order (ie more than one game in one order) ?

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Post by nikivdd » Wed Nov 16, 2011 9:10 am

Thanks a lot, i received the mail that the items were shipped.
How long is the discount voucher valid?

IainMcNeil
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Post by IainMcNeil » Wed Nov 16, 2011 10:56 am

The voucher is valid for a month - it should have said so in the mail?

It is valid for a single game.

Once again apologies to all involved.

Durin1978
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Post by Durin1978 » Wed Nov 16, 2011 2:42 pm

Testing 1,2,3. This is a test.

Durin1978
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Post by Durin1978 » Wed Nov 16, 2011 3:49 pm

Sorry, but I have to test again.

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Post by nikivdd » Thu Nov 17, 2011 10:50 am

Received the parcel today :)
Thanks!

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Re: Panzer Corps Grand Campaign Boxed Copies Issue

Post by bebro » Fri Nov 18, 2011 8:51 am

I just received an email from Amazon.de that my order for the vanilla game (so not the GC 39/40) that was meant to be released today will be delayed for several days. Has this anything to do with the problems mentioned in the op?

I'm just curious here, though I wouldn't mind getting a discount voucher ;)

IainMcNeil
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Post by IainMcNeil » Fri Nov 18, 2011 4:35 pm

No nothing to do with us :)

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