FoG 2.0 Rules Book won't load in ereader

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shadowdragon
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FoG 2.0 Rules Book won't load in ereader

Post by shadowdragon » Thu Oct 18, 2012 6:50 pm

I've managed to download and install the v2.0 ereader, to register the ereader and to download both the v2.0 rules and "Rise of Rome" issues. I can load & read the "Rise of Rome" issue in the ereader but not the v2.0 rules book. So far support has suggested it's a problem with my internet security package, but I don't believe that is the case. The book downloads - and supposedly I should be able to read it without being on-line.

Here is a picture of the book downloading. The "Rise of Rome" book has already been downloaded and shows up in bright colours. An issue that hasn't been downloaded shows up in faded colours - like the rules book. It's nearly done....file 35 of 37.

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Here we see it has successfully downloaded....both books are in bright colours:

Image

Just to show it that this is really true.....I can delete the downloaded book:

Image

However, while I can load the "Rise of Rome", the V2.0 Rules never gets past this point (and I've let it go for nearly an hour):

Image

Fyi - I'm running Windows Vista.

shadowdragon
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Re: FoG 2.0 Rules Book won't load in ereader

Post by shadowdragon » Thu Oct 18, 2012 9:30 pm

Now works since I:

1) deleted the downloaded books
2) uninstalled the ereader
3) uninstalled my security software
4) rebooted
5) reinstalled the ereader
6) downloaded the books
7) reinstalled my security software (which means another reboot at least)

abannanSupport
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Re: FoG 2.0 Rules Book won't load in ereader

Post by abannanSupport » Fri Oct 19, 2012 6:38 am

Shadow Dragon

Thank you for replying with a solution - for our information so that we can check what the problem was, please could you provide us with the name of the security software you were using ?

Thanks
Lawrence

thefrenchjester
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Re: FoG 2.0 Rules Book won't load in ereader

Post by thefrenchjester » Fri Oct 19, 2012 8:57 am

shadowdragon wrote:Now works since I:

1) deleted the downloaded books
2) uninstalled the ereader
3) uninstalled my security software
4) rebooted
5) reinstalled the ereader
6) downloaded the books
7) reinstalled my security software (which means another reboot at least)
Hi Shadowdragon,

thanks for your help, done all you said, still not working ......

Best regards

thefrenchjester

shadowdragon
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Re: FoG 2.0 Rules Book won't load in ereader

Post by shadowdragon » Fri Oct 19, 2012 11:41 am

abannanSupport wrote:Shadow Dragon

Thank you for replying with a solution - for our information so that we can check what the problem was, please could you provide us with the name of the security software you were using ?

Thanks
Lawrence
It's a free protection package provided by our service provider (Rogers) - the basic package in this link:

http://www.rogers.com/web/content/inter ... y-features

I believe it's based on a Norton's engine, but I don't know where I got that idea...

OS is....uh....Windows Vista / 32 bit
Processor - Intel Pentium Dual CPU E2180 2.00 GHZ
RAM Memory 1 GB

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