FOG 2 IPAD crashing

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richafricanus
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FOG 2 IPAD crashing

Post by richafricanus » Fri Oct 19, 2012 8:18 am

I know there are lots of posts re this but I assume I need to log my own call. Bought the Ipad version and it keeps kicking me out, going to black screen and then sending me back to my desktop. Please help.

abannanSupport
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Re: FOG 2 IPAD crashing

Post by abannanSupport » Fri Oct 19, 2012 8:36 am

Rich

Please provide details of iPad version and iOS version

Thanks
Lawrence

richafricanus
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Re: FOG 2 IPAD crashing

Post by richafricanus » Fri Oct 19, 2012 9:09 am

iPad 1 iOS 5

greatgoose
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Re: FOG 2 IPAD crashing

Post by greatgoose » Sat Oct 20, 2012 5:09 am

I have an Ipad model no. MC769 2P OS 6.0. The ebook kept crashes and now it will not open. I hope you fix this problem or I will want my money back.
I am not very happy to only find out that it needs interneet access to open is this a way for comps to make money charge player for WiFi access if they want to check something in the rules.

domblas
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Re: FOG 2 IPAD crashing

Post by domblas » Sat Oct 20, 2012 5:53 am

richafricanus wrote:I know there are lots of posts re this but I assume I need to log my own call. Bought the Ipad version and it keeps kicking me out, going to black screen and then sending me back to my desktop. Please help.
Same with me with ipad 2 and latest ios

nikgaukroger
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Re: FOG 2 IPAD crashing

Post by nikgaukroger » Sat Oct 20, 2012 8:30 am

greatgoose wrote:I have an Ipad model no. MC769 2P OS 6.0. The ebook kept crashes and now it will not open. I hope you fix this problem or I will want my money back.
I am not very happy to only find out that it needs interneet access to open is this a way for comps to make money charge player for WiFi access if they want to check something in the rules.

The iPad version does not need an internet connection to work - it does say it cannot update library when you open the app if there is no internet connection, however, hitting OK allows you to carry on and use the app (well that happens on mine anyway, check to see if it does the same for you).
Nik Gaukroger

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If he does not, why humiliate him?" - Canon Sydney Smith

nikgaukroger@blueyonder.co.uk

abannanSupport
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Re: FOG 2 IPAD crashing

Post by abannanSupport » Sat Oct 20, 2012 9:34 am

richafricanus wrote:iPad 1 iOS 5
Is the version 5, 5.1 or 5.1.1?

iOS 5.1 has very poor memory management, that is why 5.1.1 came out almost immediately.

Have you tried killing all the other running apps?

Thanks
Lawrence

richafricanus
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Re: FOG 2 IPAD crashing

Post by richafricanus » Mon Oct 22, 2012 8:25 am

Hi Lawrence,

Sorry I have checked and my iPad isn't an iOS 5, it's iOS 6.0

I have tried running it with all other apps closed and the same thing happens.

Any idea when I can get resolution on this? Should I try and reload it (without repaying for it of course...).

Cheers
Richard

808RY
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Re: FOG 2 IPAD crashing

Post by 808RY » Mon Oct 22, 2012 7:20 pm

Ipad3 iOS 6

I have spend a couple of days with this very odd e reader. It appears very unstable indeed. Crash after crash. Even when everything is shut down. Can we expect a fix soon????? I can live with the old fashioned e reader but constantly restarting is a bit much.

Or get our money back to spend on a paper version.

quiquegargar
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Re: FOG 2 IPAD crashing

Post by quiquegargar » Tue Oct 23, 2012 6:52 am

Hello All,
I have the same problems iPAd 1 OS version 5.1.1.
When do we have a new version that fix this bugs?
You should take in mind that we are not beta tester but customers, so it is important to us be informed.

regards.

IainMcNeil
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Re: FOG 2 IPAD crashing

Post by IainMcNeil » Tue Oct 23, 2012 11:53 am

Hi guys,

sorry you are having problems. Can you give us more info on exactly what you are doing to make it crash. In our tests on all types of iPad it does not crash so you must be doing something differently to us. We have already discovered one issue that might cause some of these problems but when we submit to Apple there can be a week delay before they review it and release it so we want to make sure we get as much fixed as possible before we resubmit.

If possible please update to iOS6 as iOS5 has very very bad memory management and could cause crashes. This is a free update but I think you need to synch it with your PC to allow it to download this.

Thanks

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Re: FOG 2 IPAD crashing

Post by quiquegargar » Tue Oct 23, 2012 1:11 pm

Hi,
This is what is happening to me:
If I open the app and navigate page by page, it works almost ok. But if I open the app, I go to the first summary page and I make an attemp to navigate to the first appendix (for example) then it crashes (black screen and close the app). I tried closing all others apps and always is the same.

regards

richafricanus
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Re: FOG 2 IPAD crashing

Post by richafricanus » Tue Oct 23, 2012 1:21 pm

My experience is the same except even when I navigate page by page it crashes after about 10 pages

IainMcNeil
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Re: FOG 2 IPAD crashing

Post by IainMcNeil » Tue Oct 23, 2012 3:42 pm

Thanks guys - can you post your iPad version and OS whenever you give us the bug info as it can be hard to piece it all together if you posted it above and we may make mistakes.

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Re: FOG 2 IPAD crashing

Post by quiquegargar » Tue Oct 23, 2012 9:15 pm

Hello,
I am not sure about your last post, Ian. Is this what you ask for?:
Incident Identifier: 3D519F64-BAC7-4A6B-BEA1-DBE8583ED083
CrashReporter Key: 5d3cd8ff4385157553f72399a749bdc3f721e1fd
Hardware Model: iPad2,1
OS Version: iPhone OS 6.0 (10A403)
Kernel Version: Darwin Kernel Version 13.0.0: Sun Aug 19 00:28:05 PDT 2012; root:xnu-2107.2.33~4/RELEASE_ARM_S5L8940X
Date: 2012-10-23 17:51:46 +0200
Time since snapshot: 865 ms

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Wired pages: 16755
Largest process: Field of Glory

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IainMcNeil
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Re: FOG 2 IPAD crashing

Post by IainMcNeil » Wed Oct 24, 2012 9:36 am

Thanks that helps

NickW
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Re: FOG 2 IPAD crashing

Post by NickW » Thu Oct 25, 2012 10:06 am

My turn...

iPad 2, IOS 6

Have downloaded it, but the app goes black and falls over within about 10 seconds of opening the rules.

I would have preferred just an ePub version.

ViejaGloria
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Re: FOG 2 IPAD crashing

Post by ViejaGloria » Thu Oct 25, 2012 8:53 pm

The app works fine on my iPad 3 with iOS 6 (perhaps a little bit slow...) but it always crashes when try to navegante to index or contents from a chapter cover or from any page using 'c' or 'i' options.

Analysing crash report, it seems to be some kind of problem with memory management.

Ian, if you think it should be useful for you, i'll send you some crash logs from my iPad.

Scientia et Fortitudo

IainMcNeil
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Re: FOG 2 IPAD crashing

Post by IainMcNeil » Thu Oct 25, 2012 8:54 pm

Thanks - we have 3 users now who we can get test versions to so we'll check the fixes we had made work for them and we probably don't need the logs just now. Thanks for the offer and we'll let you know if we need more help!

andrewjdw
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Re: FOG 2 IPAD crashing

Post by andrewjdw » Fri Oct 26, 2012 11:28 am

Just purchased yesterday and having same freezing and crashing problems.
Basically renders it useless and impossible to use.

I am on an i-pad 2 with IOS 6

Hopefully a fix can be found soon!

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