FoG reader won't load on PC

Forum for technical support for the digital reader version of Field of Glory.

Moderators: hammy, Slitherine Core, Field of Glory Moderators, Field of Glory Design

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

FoG reader won't load on PC

Post by Amra » Thu Oct 25, 2012 10:42 pm

Hi ,
I downloaded both rules and list to my PC .
Although it looks OK I can't get any text or pictures . The pages are there but they are blank grey with a ? in the middle .
Please help .

Thielmann
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 2
Joined: Fri Oct 26, 2012 6:21 am

Re: FoG reader won't load on PC

Post by Thielmann » Fri Oct 26, 2012 6:36 am

Same problem here.

Installation of the reader, followed by downloading the rulebook went through without any error, but instead of showing the book, the pages are blank:

System is:
lenovo T500
Intel P8700
4GB RAM (because of Vista32, only 3GB usable)
Vista Enterprise with SP2 32 Bit
Symantec Antivirus (buisness version, can not be disabled from the user itself)

Deleted the book, followed by deinstallation of the eReader, reboot, complete re-installation: same error.

After the second try without any success I installed both on my Gaming-PC (I5-3550, 8GB RAM, GeForce GTX 660TI OC, SSD): All is fine, no errors.

Problem is: I need it to run at the notebook, cause it would be not practicable to transport my gaming system to wargame cons :P


I can provide screenshots, but the forum tells me, it looks too spamy for a new user.

IainMcNeil
Site Admin
Site Admin
Posts: 13501
Joined: Fri Apr 01, 2005 10:19 am

Re: FoG reader won't load on PC

Post by IainMcNeil » Fri Oct 26, 2012 10:45 am

Sorry you are having problems and thanks for reporting them. I've passed this to the dev team and hope to get back to you soon.

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

Re: FoG reader won't load on PC

Post by Amra » Sun Oct 28, 2012 11:28 pm

Tried the Beta patch posted else where , no luck I'm afraid

IainMcNeil
Site Admin
Site Admin
Posts: 13501
Joined: Fri Apr 01, 2005 10:19 am

Re: FoG reader won't load on PC

Post by IainMcNeil » Mon Oct 29, 2012 9:54 am

The fix for the download issues requires you to delete the issue and re-download it. Click the i Button on the cover image nd then delete. Let us know how it goes.

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

Re: FoG reader won't load on PC

Post by Amra » Mon Oct 29, 2012 1:20 pm

Nope .
Deleted , ran the patch , re-loaded .
Cover flow load jumps out 3/4 s in , grey screen
Now don't have the delete opion showing to try it again .

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

Re: FoG reader won't load on PC

Post by Amra » Tue Oct 30, 2012 11:02 pm

So ...is anything happening on this ?

IainMcNeil
Site Admin
Site Admin
Posts: 13501
Joined: Fri Apr 01, 2005 10:19 am

Re: FoG reader won't load on PC

Post by IainMcNeil » Thu Nov 01, 2012 8:55 am

When you say you deleted did you delete the actual rule book from inside the reader. I dont mean uninstall the reader I mean delete the content you downloaded and download it again. It should start at part 1 of 37 and redownload. It sounds like you just uninstalled and reinstalled and the content was cached and is using the same files you already downloaded which are corrupt.

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

Re: FoG reader won't load on PC

Post by Amra » Thu Nov 01, 2012 1:49 pm

No I did delete it by pressing the delete button .
To be sure I did it again , loading files 1-37, same result . Images won't load .
The Army list is the same .
Any ideas ?

IainMcNeil
Site Admin
Site Admin
Posts: 13501
Joined: Fri Apr 01, 2005 10:19 am

Re: FoG reader won't load on PC

Post by IainMcNeil » Thu Nov 01, 2012 1:54 pm

Sorry you still have problems. Can you post your system specs and OS and what security programs you have installed.

thefrenchjester
Lieutenant Colonel - Elite Panther D
Lieutenant Colonel - Elite Panther D
Posts: 1376
Joined: Sun Apr 01, 2007 12:23 pm
Location: the wilderness of mirrors

Re: FoG reader won't load on PC

Post by thefrenchjester » Thu Nov 01, 2012 2:22 pm

IainMcNeil wrote:Sorry you still have problems. Can you post your system specs and OS and what security programs you have installed.
Hi Iain,

still having the problem with the patch, 0.01MB when I turn the books infos for the 2 books, nothing is working;


Microsoft Windows 7
premium family edition
service pack 1

intel core i5-2300 CPU 2.80 GHz
6.00 GB ram
free memory on hard disk more than 60 GB

AVG 2013 edition
windows firewall and windows defender
tried to uninstall all, reboot, reinstall all, with and without protection, with no effect;
bought a second for my second ( older computer ) running Microsoft Windows XP , no antivirus, not working better than the other;

hope it will helps to solve our problem;

Best regards

Gilles " now waiting the POD "

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

Re: FoG reader won't load on PC

Post by Amra » Thu Nov 01, 2012 2:53 pm

Intel Core 2 Quad CPU 2.40 GHz
3 GB RAM
Windows XP
AVG 2013

Thielmann
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 2
Joined: Fri Oct 26, 2012 6:21 am

Re: FoG reader won't load on PC

Post by Thielmann » Fri Nov 02, 2012 4:39 pm

Deinstalled the book, followed by deinstalling the reader, rebooted the system, downloaded the beta version, installed it, followed by the book: same error.

IainMcNeil
Site Admin
Site Admin
Posts: 13501
Joined: Fri Apr 01, 2005 10:19 am

Re: FoG reader won't load on PC

Post by IainMcNeil » Sun Nov 04, 2012 12:04 pm

There must be an additional issue which we're asking the team to look into. Thanks for your patience.

abannanSupport
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Thu Oct 18, 2012 4:22 pm

Re: FoG reader won't load on PC

Post by abannanSupport » Fri Nov 09, 2012 10:31 am

We have a fix for these problems which is in final testing and will be released shortly.

Thanks for your patience

Lawrence

IainMcNeil
Site Admin
Site Admin
Posts: 13501
Joined: Fri Apr 01, 2005 10:19 am

Re: FoG reader won't load on PC

Post by IainMcNeil » Fri Nov 09, 2012 5:50 pm

These patches are now available (see the sticky) as beta so please try them out and let us know if they fix your version. Be sure to delete your old download before trying to download with the new version.

In at least one of the cases where there was an issue this fixes it so we hope it fixes all issues but wont know for sure until it gets tested.

If it helps let us know - if it doesn't please tell us and we'll have to try again.

thefrenchjester
Lieutenant Colonel - Elite Panther D
Lieutenant Colonel - Elite Panther D
Posts: 1376
Joined: Sun Apr 01, 2007 12:23 pm
Location: the wilderness of mirrors

Re: FoG reader won't load on PC

Post by thefrenchjester » Sat Nov 10, 2012 2:12 am

IainMcNeil wrote:These patches are now available (see the sticky) as beta so please try them out and let us know if they fix your version. Be sure to delete your old download before trying to download with the new version.

In at least one of the cases where there was an issue this fixes it so we hope it fixes all issues but wont know for sure until it gets tested.

If it helps let us know - if it doesn't please tell us and we'll have to try again.
Hi ,

downloaded the last updated patch, unfortunely still not working on my computer, same result as before, only 0.01MB downloaded;

the POD is my last hope;

Best regards

Gilles

Amra
Administrative Corporal - SdKfz 251/1
Administrative Corporal - SdKfz  251/1
Posts: 144
Joined: Mon Jan 28, 2008 11:59 pm

Re: FoG reader won't load on PC

Post by Amra » Sat Nov 10, 2012 8:30 am

OMG ! It worked !!

Rules and lists both :)

Good job !!

abannanSupport
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Thu Oct 18, 2012 4:22 pm

Re: FoG reader won't load on PC

Post by abannanSupport » Mon Nov 12, 2012 8:15 am

thefrenchjester wrote:
IainMcNeil wrote:These patches are now available (see the sticky) as beta so please try them out and let us know if they fix your version. Be sure to delete your old download before trying to download with the new version.

In at least one of the cases where there was an issue this fixes it so we hope it fixes all issues but wont know for sure until it gets tested.

If it helps let us know - if it doesn't please tell us and we'll have to try again.
Hi ,

downloaded the last updated patch, unfortunely still not working on my computer, same result as before, only 0.01MB downloaded;

the POD is my last hope;

Best regards

Gilles
Gilles

Sorry to hear this fix hasn't sorted your problems. From I can determine, the content you have on your machine hasn't downloaded and installed correctly.

Can you confirm if you deleted the existing content download? Click the i then click the delete. You will then have to re-download the content.

Can you please try this and let me know if there is any difference?

Cheers

Lawrence

thefrenchjester
Lieutenant Colonel - Elite Panther D
Lieutenant Colonel - Elite Panther D
Posts: 1376
Joined: Sun Apr 01, 2007 12:23 pm
Location: the wilderness of mirrors

Re: FoG reader won't load on PC

Post by thefrenchjester » Mon Nov 12, 2012 11:21 am

abannanSupport wrote:
thefrenchjester wrote:
IainMcNeil wrote:These patches are now available (see the sticky) as beta so please try them out and let us know if they fix your version. Be sure to delete your old download before trying to download with the new version.

In at least one of the cases where there was an issue this fixes it so we hope it fixes all issues but wont know for sure until it gets tested.

If it helps let us know - if it doesn't please tell us and we'll have to try again.
Hi ,

downloaded the last updated patch, unfortunely still not working on my computer, same result as before, only 0.01MB downloaded;

the POD is my last hope;

Best regards

Gilles
Gilles

Sorry to hear this fix hasn't sorted your problems. From I can determine, the content you have on your machine hasn't downloaded and installed correctly.

Can you confirm if you deleted the existing content download? Click the i then click the delete. You will then have to re-download the content.

Can you please try this and let me know if there is any difference?

Cheers

Lawrence
Hi Lawrence,

done all you said, no change, no difference , still not downloading;

No hope!

thanks for all you do to try solve my problem ;

Best regards

gilles

Post Reply

Return to “Tech Support”