[Fixed] Can't start the game

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Ribes
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[Fixed] Can't start the game

Post by Ribes » Fri Feb 08, 2013 4:43 pm

So I just got my mail saying that I had been accepted into the Beta (Yay!) and after downloading the installer and installing the game I try to start it. But as soon as I try to start it I get this problem.
Pandora problem.png
''Fel'' is a Swedish word that means error
Pandora problem.png (140.39 KiB) Viewed 1920 times
Clicking on OK only results in another error window that looks exactly the same that comes up immediately.
Anyone know of a solution?

My computers specs are:
OS: Windows 7
CPU: Intel Core i5 650 3.20GHz
Memory: 6144MB RAM
Graphics card: AMD Radeon HD 6800
Display: 1920 x 1080

SephiRok
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Re: Can't start the game

Post by SephiRok » Fri Feb 08, 2013 5:02 pm

Hey Ribes,

Could you please attach the logs located in the Logs/ folder of the game?

Cheers,
Rok
Rok Breulj
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Proxy Studios

Ribes
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Re: Can't start the game

Post by Ribes » Fri Feb 08, 2013 6:45 pm

Sure thing

Pandora:
[2013-Feb-08 18:40:16] C:\Program Files (x86)\Proxy Studios\Pandora Beta\Binaries\Pandora.exe
[2013-Feb-08 18:40:16] Pandora 0.9.0 (Beta 0, Windows-x86_32 Feb 5 2013 21:03:40)
[2013-Feb-08 18:40:16] Copyright (C) 2011-2013 by Proxy Studios.
[2013-Feb-08 18:40:16] All rights reserved.
[2013-Feb-08 18:40:16] Detected 4 hardware threads.
[2013-Feb-08 18:40:16] Initializing config ...
[2013-Feb-08 18:40:16] Loading config ...
[2013-Feb-08 18:40:16] Initializing updater ...
[2013-Feb-08 18:40:16] Quit.

PandoraUpdater.error:
[2013-Feb-08 18:40:16] C:\Program Files (x86)\Proxy Studios\Pandora Beta\Binaries\PandoraUpdater.exe
[2013-Feb-08 18:40:16] Pandora Updater 0.9.0 (Beta 0, Windows-x86_32 Feb 5 2013 21:03:40)
[2013-Feb-08 18:40:16] Copyright (C) 2011-2013 by Proxy Studios.
[2013-Feb-08 18:40:16] All rights reserved.
[2013-Feb-08 18:40:16] Detected 4 hardware threads.
[2013-Feb-08 18:40:16] Initializing config ...
[2013-Feb-08 18:40:16] Loading config ...
[2013-Feb-08 18:40:16] Initializing updater ...
[2013-Feb-08 18:40:16] Initializing input ...
[2013-Feb-08 18:40:16] Initializing video ...
[2013-Feb-08 18:40:16] Releasing resources...
[2013-Feb-08 18:40:16] Building resources ...
[2013-Feb-08 18:40:16] Initializing GUI ...
[2013-Feb-08 18:40:16] Loading shaders ...
[2013-Feb-08 18:40:16] Loading textures ...
[2013-Feb-08 18:40:16] Loading fonts ...
[2013-Feb-08 18:40:16] Loading skins ...
[2013-Feb-08 18:40:16] Building resources ...
[2013-Feb-08 18:40:16] Complete.
[2013-Feb-08 18:40:16] Checking for updates ...
[2013-Feb-08 18:40:16] Updater.cpp(409): void proxy::network::Updater::readCache(const std::string&): Warning: Could not open "../Logs/Checksums.cache".
[2013-Feb-08 18:40:16] Windows structured exception thrown:
[2013-Feb-08 18:40:16] (Unknown)
[2013-Feb-08 18:40:16] (0) [0x754BC41F] RaiseException + 0x00000058
[2013-Feb-08 18:40:16] (1) [0x75BD374B] RpcRaiseException + 0x00000042
[2013-Feb-08 18:40:16] (2) [0x75BD5819] NdrFixedArrayUnmarshall + 0x000006CB
[2013-Feb-08 18:40:16] (3) [0x75C6011D] NdrClientCall2 + 0x00000118
[2013-Feb-08 18:40:16] (4) [0x730732BE]
[2013-Feb-08 18:40:16] (5) [0x73073726]
[2013-Feb-08 18:40:16] (6) [0x73073C72]
[2013-Feb-08 18:40:16] (7) [0x7325A23D]
[2013-Feb-08 18:40:16] (8) [0x7325A37E]
[2013-Feb-08 18:40:16] (9) [0x761C9986] WahOpenApcHelper + 0x00001503
[2013-Feb-08 18:40:16] (10) [0x77A3C439] RtlRunOnceComplete + 0x00000434

There is a document called PandoraUpdater as well but it shows the same things as PandoraUpdater.error

SephiRok
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Re: Can't start the game

Post by SephiRok » Fri Feb 08, 2013 10:04 pm

Does it help if you start PandoraUpdater.exe directly (it's in the Binaries/ folder)?

A workaround you can do is make a shortcut to Pandora.exe with "--no-update" at the end of the target. That means the game won't update however so it'll be buggier than otherwise.

Also, does it help if you disable any and all antivirus software?
Rok Breulj
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Proxy Studios

cyrex562
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Re: Can't start the game

Post by cyrex562 » Sat Feb 09, 2013 1:00 am

I had issues starting up the game this evening when the updater launched and attempted to apply un update. When I checked the logs it indicated there was a running Pandora process, and sure enough, I found one i task manager and killed it. Maybe the process didn't shut down after the last time I played? Anyway, The updater still popped several message boxes indicating it had failed on the subsequent try to run the game and then the game started. Here are my logs:

logs attached as 7-zip archive
logs.7z
logs
(17.26 KiB) Downloaded 86 times

SephiRok
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Re: Can't start the game

Post by SephiRok » Sat Feb 09, 2013 2:14 am

Ah yeah cyrex, I think that has been your issue all along. Before applying the update, the updater makes sure no other instance of Pandora are running -- it used to display the message to the user but it disappeared since, well, an update. I'll make sure it's displayed properly and handle the checks better.

Thanks!
Rok Breulj
Designer and Programmer
Proxy Studios

moondee
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Re: Can't start the game

Post by moondee » Sat Feb 09, 2013 4:54 am

I have encountered the following issues:

1) Avast detects Pandora windows exe file as a potential threat and launches the program in the automatic sandbox. (unless it is turned off). So till you manually select to "overrule" or continue execution of the file - it will not launch it but will prevent from install. Took me a good three or four tries to launch the install, since have not encountered such Avast behaviour earlier.

However after scanning Avast declares the file to be malware free, avast cautions to proceed carefully :/

2) After install, your automatic pop-up updated - is being "blocked"/"intercepted" by Avast antivirus, too. I guess the updater tried to pull off 4 or 5 files, because that is how many times i had to close Avast's pop-up and select "continue connection",

I believe you might want to get in touch with Avast about that. Or have a note for avast users :)

Thanks,
Moondee

Ribes
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Re: Can't start the game

Post by Ribes » Sat Feb 09, 2013 8:35 am

I have tried disabling of all antivirus software but that has not helped and starting PandoraUpdater in it's Binaries/ folder gives the same result as before.
Since yesterday something small changed. They error message still pops up but when I click OK the Updater and the error messages closes down, instead of just showing me another error message. Error logs still looks the same as before though.

I've tried adding --no-update at the end of the target but it won't accept the new name. Am I supposed to enter "C:\Program Files (x86)\Proxy Studios\Pandora Beta\Binaries\Pandora.exe--no-update" ?

SephiRok
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Re: Can't start the game

Post by SephiRok » Sat Feb 09, 2013 12:31 pm

The quotes should end, then there should be a space and --no-update, like so:
"C:\Program Files (x86)\Proxy Studios\Pandora Beta\Binaries\Pandora.exe" --no-update
Rok Breulj
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Proxy Studios

Ribes
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Re: Can't start the game

Post by Ribes » Sat Feb 09, 2013 3:16 pm

Okay so now I managed to start the game and I got to the main menu but when I press New Game it says ''Initializing Server'' and then it closes down and I get the same error message again. Some new error logs have showed up in the Logs file

PandoraServer.error
[2013-Feb-09 15:03:15] C:\Program Files (x86)\Proxy Studios\Pandora Beta\Binaries\PandoraServer.exe
[2013-Feb-09 15:03:15] Pandora Server 0.9.0 (Beta 0, Windows-x86_32 Feb 5 2013 21:03:40)
[2013-Feb-09 15:03:15] Copyright (C) 2011-2013 by Proxy Studios.
[2013-Feb-09 15:03:15] All rights reserved.
[2013-Feb-09 15:03:15] Detected 4 hardware threads.
[2013-Feb-09 15:03:15] Initializing config ...
[2013-Feb-09 15:03:15] Loading config ...
[2013-Feb-09 15:03:15] Initializing process control ...
[2013-Feb-09 15:03:15] Initializing network ...
[2013-Feb-09 15:03:15] Initializing world ...
[2013-Feb-09 15:03:15] Initializing data ...
[2013-Feb-09 15:03:15] Loading language...
[2013-Feb-09 15:03:16] Loading advancements ...
[2013-Feb-09 15:03:16] Loading armors ...
[2013-Feb-09 15:03:16] Loading buildings ...
[2013-Feb-09 15:03:16] Loading factions ...
[2013-Feb-09 15:03:16] Loading features ...
[2013-Feb-09 15:03:16] Loading operations ...
[2013-Feb-09 15:03:16] Loading technologies ...
[2013-Feb-09 15:03:16] Loading units ...
[2013-Feb-09 15:03:16] Loading weapons ...
[2013-Feb-09 15:03:16] Loading unit specs ...
[2013-Feb-09 15:03:16] Loading world parameters ...
[2013-Feb-09 15:03:16] Loading world generator ...
[2013-Feb-09 15:03:16] Initializing server ...
[2013-Feb-09 15:03:16] Using port 6121 ...
[2013-Feb-09 15:03:16] Windows structured exception thrown:
[2013-Feb-09 15:03:16] (Unknown)
[2013-Feb-09 15:03:16] (0) [0x7511C41F] RaiseException + 0x00000058
[2013-Feb-09 15:03:16] (1) [0x7637374B] RpcRaiseException + 0x00000042
[2013-Feb-09 15:03:16] (2) [0x76375819] NdrFixedArrayUnmarshall + 0x000006CB
[2013-Feb-09 15:03:16] (3) [0x7640011D] NdrClientCall2 + 0x00000118
[2013-Feb-09 15:03:16] (4) [0x72AC32BE]
[2013-Feb-09 15:03:16] (5) [0x72AC3726]
[2013-Feb-09 15:03:16] (6) [0x72AC3C72]
[2013-Feb-09 15:03:16] (7) [0x72EAA23D]
[2013-Feb-09 15:03:16] (8) [0x72EAA37E]
[2013-Feb-09 15:03:16] (9) [0x76719986] WahOpenApcHelper + 0x00001503
[2013-Feb-09 15:03:16] (10) [0x74EB98CD] free + 0x00000039
[2013-Feb-09 15:03:16] (11) [0x74EB98CD] free + 0x00000039
[2013-Feb-09 15:03:16] (12) [0x74EB98DA] free + 0x00000046

Ribes
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Re: Can't start the game

Post by Ribes » Sat Feb 09, 2013 4:46 pm

Quick question. If I were to go to my friend's house and try to install and play the game on his computer, would that violate my NDA?

SephiRok
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Re: Can't start the game

Post by SephiRok » Sat Feb 09, 2013 5:39 pm

If he never knew and you'd remove it after I suppose not.

Your errors all seem to be network related. Do you have any firewalls you can turn off? Is there anything special about your network setup? Could you please generate a dxdiag report and attach it here or pm it to me, you get it with something like this: start > type 'dxdiag' > save all information or so.

Hope we can fix it in a timely fashion,
Rok
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maulet
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Re: Can't start the game

Post by maulet » Sat Feb 09, 2013 5:43 pm

the game crashes for me too when I try to introduce the key, then the error appears in my screen.

It is just when I touch a key. If I don't touch a key , for example move the mouse, the game doesn't crash. But it is necessary to introduce the key, so the game crashes again

SephiRok
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Re: Can't start the game

Post by SephiRok » Sat Feb 09, 2013 5:50 pm

Could you pleasr attach the game's logs maulet, they are in the game's directory.
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Re: Can't start the game

Post by maulet » Sat Feb 09, 2013 5:59 pm

[2013-Feb-09 17:37:56] E:\jocs\pandora\Binaries\Pandora.exe
[2013-Feb-09 17:37:56] Pandora 0.9.0 (Beta 0, Windows-x86_32 Feb 5 2013 21:03:40)
[2013-Feb-09 17:37:56] Copyright (C) 2011-2013 by Proxy Studios.
[2013-Feb-09 17:37:56] All rights reserved.
[2013-Feb-09 17:37:56] Detected 8 hardware threads.
[2013-Feb-09 17:37:56] Initializing config ...
[2013-Feb-09 17:37:56] Loading config ...
[2013-Feb-09 17:37:56] Initializing process control ...
[2013-Feb-09 17:37:56] Initializing input ...
[2013-Feb-09 17:37:56] Initializing video ...
[2013-Feb-09 17:37:56] Releasing resources...
[2013-Feb-09 17:37:56] Building resources ...
[2013-Feb-09 17:37:56] Initializing audio ...
[2013-Feb-09 17:37:56] Initializing cinematics ...
[2013-Feb-09 17:37:56] Initializing network ...
[2013-Feb-09 17:37:56] Initializing world ...
[2013-Feb-09 17:37:56] Initializing GUI ...
[2013-Feb-09 17:37:56] Loading splash shaders ...
[2013-Feb-09 17:37:56] Loading splash textures ...
[2013-Feb-09 17:37:56] Loading fonts ...
[2013-Feb-09 17:37:56] Loading skins ...
[2013-Feb-09 17:37:56] Building resources ...
[2013-Feb-09 17:37:57] Loading language...
[2013-Feb-09 17:37:57] Loading advancements ...
[2013-Feb-09 17:37:57] Loading armors ...
[2013-Feb-09 17:37:57] Loading buildings ...
[2013-Feb-09 17:37:57] Loading factions ...
[2013-Feb-09 17:37:57] Loading features ...
[2013-Feb-09 17:37:57] Loading operations ...
[2013-Feb-09 17:37:57] Loading technologies ...
[2013-Feb-09 17:37:57] Loading units ...
[2013-Feb-09 17:37:57] Loading weapons ...
[2013-Feb-09 17:37:57] Loading unit specs ...
[2013-Feb-09 17:37:57] Loading world parameters ...
[2013-Feb-09 17:37:57] Loading world generator ...
[2013-Feb-09 17:37:57] Loading shaders ...
[2013-Feb-09 17:37:57] Loading meshes ...
[2013-Feb-09 17:38:02] Loading materials ...
[2013-Feb-09 17:38:02] Loading textures ...
[2013-Feb-09 17:38:03] Loading animations ...
[2013-Feb-09 17:38:06] Loading sounds ...
[2013-Feb-09 17:38:07] Loading music ...
[2013-Feb-09 17:38:07] Loading cinematics video ...
[2013-Feb-09 17:38:07] Loading cinematics audio ...
[2013-Feb-09 17:38:07] Loading heightfields ...
[2013-Feb-09 17:38:07] Loading: 10362 ms
[2013-Feb-09 17:38:07] Creating GUI ...
[2013-Feb-09 17:38:07] Building resources ...
[2013-Feb-09 17:38:08] Creating screens ...
[2013-Feb-09 17:38:08] Complete.
[2013-Feb-09 17:38:13] Windows structured exception thrown:
[2013-Feb-09 17:38:13] (Unknown)
[2013-Feb-09 17:38:13] (0) [0x7616C41F] RaiseException + 0x00000058
[2013-Feb-09 17:38:13] (1) [0x761734E3] OutputDebugStringA + 0x0000005B
[2013-Feb-09 17:38:13] (2) [0x761737DD] OutputDebugStringW + 0x0000004E
[2013-Feb-09 17:38:13] (3) [0x771E6381] CallNextHookEx + 0x000000FC

SephiRok
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Re: Can't start the game

Post by SephiRok » Sat Feb 09, 2013 6:16 pm

Could you attach your dxdiag report as well, please?
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Re: Can't start the game

Post by maulet » Sat Feb 09, 2013 6:20 pm

sorry here they are.
Attachments
Logs.rar
(22.22 KiB) Downloaded 91 times

maulet
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Re: Can't start the game

Post by maulet » Sat Feb 09, 2013 6:22 pm

dxdiag
Attachments
DxDiag.rar
(6.41 KiB) Downloaded 89 times

Ribes
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Re: Can't start the game

Post by Ribes » Sat Feb 09, 2013 7:09 pm

DxDiag attached

So I just tried disconnecting entirely from the internet and tried to play the game. It still shut down when I tried to start a new game. Same error logs as before.
Attachments
DxDiag.rar
(6.6 KiB) Downloaded 107 times

SephiRok
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Re: Can't start the game

Post by SephiRok » Sat Feb 09, 2013 10:15 pm

I'll prepare a new build for you to try.
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