unable to fully load from disc

Buzz Aldrin's Space Program Manager (SPM) Road to the Moon is the ultimate game of space exploration.

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mattgregory
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unable to fully load from disc

Post by mattgregory » Sun Dec 28, 2014 2:02 am

I have tried to load up my disc copy of BASPM and I repeatedly get a notification "decompression error has occurred (#7), file CRC mismatch data integrity error". I tried hitting retry but it loops around so I hit ignore and it continues but it does it multiple times during the load up and then I can't get the game to work once finished. Is this a faulty disc or something else?

Nacho84
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Re: unable to fully load from disc

Post by Nacho84 » Sun Dec 28, 2014 11:48 am

Hello matt,

I will point customer support to this thread so that they can help you out.

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
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JosephM
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Re: unable to fully load from disc

Post by JosephM » Sun Dec 28, 2014 2:00 pm

Hello Matt,

I'm sorry you are having problems with your disc. Do you have the capacity to try the disc in another disc drive? If you don't, or you do try and the issue persists, please can you contact support[a]Slitherine.co.uk with your order number and we'll get a new disc sent out to you.

nico7550
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Re: unable to fully load from disc

Post by nico7550 » Mon Dec 29, 2014 10:27 am

You can also test the disc using tools like :

VSO Inspector
CDReader
Emsa DiskCheck
Dvdisaster
Nero DiskSpeed

mattgregory
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Re: unable to fully load from disc

Post by mattgregory » Tue Dec 30, 2014 2:53 am

Many thanks, have tried a number of things so will contact support.

Agathorn
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Re: unable to fully load from disc

Post by Agathorn » Mon Jan 26, 2015 5:13 am

I have the EXACT same problem. I find that odd. Did a batch of disks get sent with bad burns or something?

Is it possible to get a Steam key instead?

Nacho84
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Re: unable to fully load from disc

Post by Nacho84 » Sun Feb 01, 2015 6:05 pm

Agathorn wrote:I have the EXACT same problem. I find that odd. Did a batch of disks get sent with bad burns or something?

Is it possible to get a Steam key instead?
Hello Agathorn,

Apologies, this one slipped through the cracks. The discs are printed on demand. If you believe yours are faulty, please contact customer support.

You can redeem your Steam key by following the instructions from [url¿viewtopic.php?f=226&t=53006]this page[/url].

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
Twitter

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