Black screen.

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Mechwarrior15
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Joined: Sat Nov 01, 2014 11:11 pm

Black screen.

Post by Mechwarrior15 » Sat Nov 01, 2014 11:37 pm

*Version 1.0.0 (October 26th - 19:31, 2014)
*DxDiag

Code: Select all

------------------
System Information
------------------
Time of this report: 11/2/2014, 09:21:06
       Machine name: HOME-PC
   Operating System: Windows 8.1 Корпоративная 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
           Language: Russian (Regional Setting: Russian)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: EP45-DS3
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM)2 Quad CPU    Q9650  @ 3.00GHz (4 CPUs), ~3.0GHz
             Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
          Page File: 3103MB used, 2910MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 5800 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6898)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_0B001002&REV_00
     Display Memory: 2809 MB
   Dedicated Memory: 1017 MB
      Shared Memory: 1792 MB
       Current Mode: 1024 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SyncMaster
         Monitor Id: SAM0017
        Native Mode: 1024 x 768(p) (60.004Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
     Driver Version: 14.100.0.0
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 4/18/2014 12:42:54, 1343272 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2BD8-11CF-B276-0A2BBEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6898
          SubSys ID: 0x0B001002
        Revision ID: 0x0000
 Driver Strong Name: oem3.inf:cb0ae414154a9e8c:ati2mtag_Evergreen:14.100.0.0:pci\ven_1002&dev_6898
     Rank Of Driver: 00DA2001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
        DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
Hi folks. Got black screen after clicking "assemble now". Repeat steps: Manage Programs>Explorer I>Schedule Mission>Assemble Now.

Nacho84
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Posts: 1382
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Location: Brighton, UK

Re: Black screen.

Post by Nacho84 » Sun Nov 02, 2014 9:21 am

Hello Mechwarrior15,

Please send me a private message and let me know which screen resolution you're running the game on.

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
Twitter

alex777
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Joined: Mon Mar 10, 2008 2:11 pm

Re: Black screen.

Post by alex777 » Thu Nov 06, 2014 2:50 am

Hello,

I've got absolutely the same issue with Steam version.
When trying to use "assemble now" for 1st launch of Soviet R7+ Sputnik, getting the black screen.

My screen resolution is 1440 x 900.

Attached SPM output log and Dxdiag.txt
If there is anything else to be sent, I'll be glad to provide it.

However, it's a bit disappointing to buy the game and not to be able to launch even the 1st mission :?

Hope this black screen bug will be fixed soon.
Attachments
output_log.rar
SPM output log
(3.34 KiB) Downloaded 187 times
DxDiag.rar
Dxdiag.txt
(8.96 KiB) Downloaded 186 times

JeanDeaux
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Re: Black screen.

Post by JeanDeaux » Sat Nov 15, 2014 11:04 pm

I am also having the black screen appear after using the Assemble Now button since updating to the 1.1 patch via Steam, I was playing in 1600x1024 resolution. I changed to 1600x1050 and that solved my problem.
Attachments
DxDiag.zip
(6.05 KiB) Downloaded 189 times

rbaz
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Re: Black screen.

Post by rbaz » Mon Dec 14, 2015 4:21 am

Same issue...glad to see there's been no response for over a year from the game developer! How wonderful customer service is these days. Absolutely pathetic! :twisted: :twisted: :twisted: :twisted: :twisted:

zakblood
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Re: Black screen.

Post by zakblood » Mon Dec 14, 2015 7:16 am

have you tried changing resolutions to see if it fixes the problem?

as i have no information from you, no logs or dxr files upload, so just guessing here tbh
Welcome to the Buzz Aldrin's Space Program Manager Tech Support forum.

If you are having an issue with the game then first let us apologise. Be assured we'll do all we can to get you up and running. Please try and follow these posting guidelines to enable us to most quickly solve it.

* Always start a new thread for a new issue
* Please include the version and build information seen in the middle at the bottom of the main menu screen.
* Provide details of your machine (operating system, CPU, video card) - sending the DirectX diagnostics as explained below handles all this for you.
* What problems do you see. E.g. which screen you are looking at, which buttons did you press to repeat the problem. How does the game go wrong.
* A Directx Dialog file - see below for instructions on how to generate a Directx Dialog file.

How to get a Directx Dialog file:

1. click on "START" (on Windows 8 Press "Windows Key" + "R" )
2. click "run" (skip this step on Windows 8 )
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue.

Nacho84
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Posts: 1382
Joined: Thu Feb 07, 2013 6:32 pm
Location: Brighton, UK

Re: Black screen.

Post by Nacho84 » Wed Feb 24, 2016 4:05 pm

rbaz wrote:Same issue...glad to see there's been no response for over a year from the game developer! How wonderful customer service is these days. Absolutely pathetic! :twisted: :twisted: :twisted: :twisted: :twisted:
All these issues were resolved in a big patch two weeks after release, sometime around mid-November 2014. Players shouldn't have been experiencing any problems, especially with the latest versions. That being said, if you run into issues, please open a thread and I'll look into into it.

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
Twitter

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