Game will not launch

Post Reply
zestorsk
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Mon Feb 13, 2017 2:36 am

Game will not launch

Post by zestorsk » Mon Feb 13, 2017 3:19 am

Vietnam 65 will not launch or allow me to open configure. This problem will not allow me to play. The game worked for awhile but recently the problem listed started. Please help! I greatly enjoy playing the game. :cry:

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15407
Joined: Thu Jun 12, 2014 6:44 pm

Re: Game will not launch

Post by zakblood » Mon Feb 13, 2017 8:56 am

Could you please attach a DxDiag report file to your message / reply?

Please attach a DxDiag report fie.
How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message
add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)

VPaulus
Slitherine
Slitherine
Posts: 7978
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Game will not launch

Post by VPaulus » Mon Feb 13, 2017 10:18 am

Is it a Steam version or a standalone version of the game?

zestorsk
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Mon Feb 13, 2017 2:36 am

Re: Game will not launch

Post by zestorsk » Mon Feb 13, 2017 1:16 pm

it wont let me attach the txt file

zestorsk
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Mon Feb 13, 2017 2:36 am

Re: Game will not launch

Post by zestorsk » Mon Feb 13, 2017 1:18 pm

It is a steam version.

VPaulus
Slitherine
Slitherine
Posts: 7978
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Game will not launch

Post by VPaulus » Mon Feb 13, 2017 2:34 pm

Please verify the integrity of your game files:

https://support.steampowered.com/kb_art ... -QEUH-3335

zestorsk
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Mon Feb 13, 2017 2:36 am

Re: Game will not launch

Post by zestorsk » Mon Feb 13, 2017 8:53 pm

Verified all game files; all okay.

VPaulus
Slitherine
Slitherine
Posts: 7978
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Game will not launch

Post by VPaulus » Tue Feb 14, 2017 10:27 am

Please try the following steps:
Step 1: Run the game as Administrator

- Right-click the game in your Steam Library.
- Go to Properties, then to the Local Files tab.
- Click Browse Local Files.
- Locate the game executable (the application file).
- Right-click it and go to Properties.
- Click the Compatibility tab.
- Check the "Run this program as an administrator" box.
- Click Apply. Having done this, restart Steam and try launching the game again.


Step 2: Run Steam as Administrator

- Navigate your Steam installation file (By default, it is C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

zestorsk
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Mon Feb 13, 2017 2:36 am

Re: Game will not launch

Post by zestorsk » Tue Feb 14, 2017 6:10 pm

Did what was sent and it is still doing the same problem

VPaulus
Slitherine
Slitherine
Posts: 7978
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Game will not launch

Post by VPaulus » Wed Feb 15, 2017 4:39 pm

In which folder is the game installed? Can you provide the path?

emackn
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Sun Feb 19, 2017 11:23 pm

Re: Game will not launch

Post by emackn » Sun Feb 19, 2017 11:34 pm

Game does not launch.
I used the windows troubleshooter to try to find a compatibility mode, but nothing worked to run the game. The config dialog came up in windows XP mode, but game would not launch after configuring.

post does not allow file attachments. This is pretty frustrating.

I'm about to just ask for a refund from steam simply due to how difficult it seems to get help, even when people provide the information you ask for.

Here is a link to a zipped archive of the windows event files and DxDiag output, from dropbox, /s/iamkx5n5jbivsrt/non-crit-vietnam-65.zip

emackn
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Sun Feb 19, 2017 11:23 pm

Re: Game will not launch

Post by emackn » Mon Feb 20, 2017 12:15 am

Never mind. I just requested a refund from Steam. Just quicker that way.

Post Reply

Return to “Vietnam '65 - Tech Support”