PBEM still does't work on my iPad IOS 9 (latest)

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fabulousforrest
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PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Tue Jun 21, 2016 7:32 pm

old issue. cannot find my original post, but it was a while ago. i issue challenges and they disappear into the ether.

fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Wed Jun 29, 2016 5:57 pm

so, as indicated, i tried to send another challenge. i received no notifications. i could not see my challenge.

today, i got this email. obviously, someone could see it. why not me???

i sure wish the support was a little better and a lot quicker.


Dear Player

The following game has completed

Battle: battle_of_the_bulge_ios
Turns: 1

This game is now complete but you can view a playback of the final turn by running Battle of the Bulge and clicking Multiplayer. Select this game from the list of current games and click Play.

Don't forget you can post any technical questions, battle reports or comments on the game over at the Slitherine forums - www.slitherine.com/forum

Regards,

The Slitherine Team

AlexRadu
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by AlexRadu » Fri Sep 16, 2016 8:40 am

Hello fabforrest!

I wanted to ask you if the problem still occurs on your iPad. If the problem is still present I will look into it as soon as I can. Sorry for the inconvenience!

fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Fri Sep 16, 2016 9:50 am

Yes, still does not work.

AlexRadu
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by AlexRadu » Tue Sep 20, 2016 7:23 am

Thank you for posting the problem, I will have a look.

Cheers,
Alex

fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Tue Sep 20, 2016 3:20 pm

let me know how i can help. i would really like to get this resolved. tired of playing the AI.

AlexRadu
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by AlexRadu » Wed Sep 21, 2016 8:29 am

On what iPad model did you encounter the issue?

fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Wed Sep 21, 2016 4:10 pm

I have an iPad Air 2 from 2014.

I can issue a challenge, but I never see it. I have received emails advising of turn or game ended, but I never see anything.

pipfromslitherine
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by pipfromslitherine » Wed Sep 21, 2016 10:28 pm

Is it possible your router or firewall is interfering with your communication?

Cheers

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fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Wed Sep 21, 2016 10:59 pm

I doubt it. Everything else works fine including multiplayer games.

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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by pipfromslitherine » Wed Sep 21, 2016 11:20 pm

The MP uses HTTP and so is vulnerable to firewalls which attempt to (e.g.) trap cookies and so on. Just trying to look at all the potential issues.

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fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Thu Sep 22, 2016 12:20 am

Am using an apple router (time capsule). Have not done anything there regarding firewall, although something could be active by default, I suppose.


Going to muliplayer now, I can see 5 challenges, all of which are locked or have that link symbol.

manthril
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by manthril » Thu Sep 22, 2016 4:43 pm

The lock symbol means the player who created it set a password for the challenge. Try accepting a challenge that has no lock next to it or create one yourself and wait for it to be accepted by another player.
Teo

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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Thu Sep 22, 2016 5:04 pm

have tried several times to issue challenge. i never see the challenge posted. i have, however, gotten notifications and emails that suggest the challenge was accepted. i have never seen anything within the app.

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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by manthril » Thu Sep 22, 2016 7:39 pm

When you create a challenge, it should appear in the Issue Challenge tab from Multiplayer. There you can see only chalenges that are created by you. When you hit the Issue Challenge button, let me know if it gives you some error. If it doesn't, your challenge should appear in that list.

When someone accepts your challenge, it will disapear from that list and it will be listed in the Current Games tab. There you can join the game if it is your turn.

If it doesn't work for you, let me know and I will create a challenge tomorrow and guide you in hopes that we find the issue.

Thanks!
Teo

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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Thu Sep 22, 2016 7:53 pm

When I issue challenge there is no error. There is nothing in my challenges tab.

I have accepted a challenge and received email notification of game start

Will issue another challenge to see if anything has changed.

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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Thu Sep 22, 2016 9:06 pm

I have received email notification that it is my turn in the game I accepted, HOWEVER, there is nothing showing in my current games tab.

This is what has happened before.

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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by manthril » Fri Sep 23, 2016 5:13 am

I see. I suppose Refresh and trying to scroll around the Current Games does not work.

This is an issue we haven't heard of yet, and we are unable to reproduce it in any of our devices. What is your PBEM account name? We will have a look at what happens in our server, see if the challenges are actually created and if the games are there.

I will come back and report to you. Sorry that you are experiencing issues.

LE: I can see your games in our list, but at this moment I have no idea what might cause your in-game issue. I created a new challenge, from user manthril. You can accept it, and see if we can work this out somehow. Password is fabforrest.
Teo

fabulousforrest
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by fabulousforrest » Fri Sep 23, 2016 10:19 am

As you may have determined, Fabforrest is my user name. When I try to accept your challenge, I get

General error, olease try again

manthril
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Re: PBEM still does't work on my iPad IOS 9 (latest)

Post by manthril » Fri Sep 23, 2016 10:22 am

I created a new challenge, with no password. Can you try now?
Teo

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