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Complete System crash every 2-3 turns

Posted: Thu May 14, 2015 9:01 pm
by canuck97
When I'm playing the game (version is 1-5-8) the complete system crashed every 2-3 turns. It's not possible to kill the task or do anything. The screen blanks and I can only do a hard reset of the system.

System:
Windows 7 (64bit)
Core i3
8 GB RAM
ATI Radeon 5750

The requested files (dxdiag, log, options) are attached.

Thanks for help!

Re: Complete System crash every 2-3 turns

Posted: Thu May 14, 2015 9:17 pm
by VPaulus
Unplug your second monitor, reboot Windows, run the game and check if the issue persists.

Re: Complete System crash every 2-3 turns

Posted: Thu May 14, 2015 9:24 pm
by canuck97
Thanks for the advice. I will try that but hope this is not meant as a permanent solution?

Re: Complete System crash every 2-3 turns

Posted: Thu May 14, 2015 11:49 pm
by adherbal
For a starter, try updating your video driver. It's from April 2014 so I assume there will be a never version available:

http://support.amd.com/en-us/download#

Re: Complete System crash every 2-3 turns

Posted: Sat May 16, 2015 10:04 pm
by canuck97
So I updated all drivers including the latest ATI Catalyst and the game still keeps crashing regardless of the chosen scenario. Unfortunately it's unplayable in this state. Any help in sight? Reading the others posts it seems there are various configurations with this problem. New files are attached. Any help is highly appreciated since I was really looking forward to play this game - which is yet impossible unfortunately.

Re: Complete System crash every 2-3 turns

Posted: Sun May 17, 2015 1:04 am
by canuck97
In addition to my previous post I just noticed the following which might help to isolate the problem/bug: It seems that the game no longer crashed when I turn the map visuals to 2D mode. But since the 3D mode in max details otherwise is running fine there's no reason for the game (and even the whole system) to crash at all.

Re: Complete System crash every 2-3 turns

Posted: Sun May 17, 2015 12:28 pm
by VPaulus
Have you checked the temperatures of your CPU and graphics when the AI is running in 3D?

Re: Complete System crash every 2-3 turns

Posted: Sun May 17, 2015 1:49 pm
by zakblood
Intel® Core™ i3 Processor is better than Intel® Celeron but only slighlty also depends on clock speed and ram installed, it''s horses for courses regarding gaming tbh with some being so low end and no better than a dual core Intel® Pentium Duo or Intel® Core™ 2 Duo with a faster single clock speed.

Display Memory: 4095 MB
Dedicated Memory: 1013 MB
Shared Memory: 3082 MB

imo disable the shared so your system has more, then let the card just use 1gb it has, as 1gb will be plenty for low / medium end graphics settings, but no high screen res or dual monitor as already suggested, game works fine with a 4gb pc running win 7 and win 8.1 with a similar 1gb card with a dual core cpu installed so apart from o/s issues aside game works fine

Re: Complete System crash every 2-3 turns

Posted: Sun May 17, 2015 2:30 pm
by VPaulus
ZaK, he has an ATI and 8GB of memory. So lack of resources shouldn't be an issue here.

Re: Complete System crash every 2-3 turns

Posted: Mon May 18, 2015 9:51 am
by Myrddraal
Is there a pattern to the crashes? Does it ever happen in the menu or when loading a game, or always in a scenario? Do they occur during your turn or during the AI turn? When the game is idle or when you do an action?

Re: Complete System crash every 2-3 turns

Posted: Mon May 18, 2015 9:55 am
by zakblood
VPaulus wrote:ZaK, he has an ATI and 8GB of memory. So lack of resources shouldn't be an issue here.
agreed, but as nobody knows what loaded at the start, how many processors are running in the background, i was just asking to free up some more resources and see if that helps.

and agree a dual core with 4gb of ram runs the game fine, so any errors or pc that can't with more, has other issues, none game related but o/s file or system / hardware related.

Re: Complete System crash every 2-3 turns

Posted: Mon May 18, 2015 4:55 pm
by canuck97
Thank you all for your replies. Ressources (especially RAM) shouldn't be a problem at all. I don't load a lot of stuff with system start and there's about 5-6 GB of free physical RAM available before starting the game and 1 GB of video RAM. And while I know that my i3 2100 @ 3,1 GHz certainly is no high end rig, I'm still able to play loads of newer games (with 3D graphics) fluently (e.g. CoH 2, Combat Mission series, StarCraft 2, Civ 5 etc.). So in the end I'm not really convinced that OoB: Pacific ist the game that's more demanding than any of those games when it comes to my hardware.

So I checked the temperatures of my CPU and GPU while playing the game: they are not higher than usual when playing other games. So doesn't seem to be a temperature problem (and in addition to that: no other game is crashing).

The crash always seems to happen while the CPU is doing its moves. The game never crashed in the menu system.

Re: Complete System crash every 2-3 turns

Posted: Tue May 19, 2015 10:12 am
by VPaulus
Try playing in windowed mode.

Go to the Options menu, click Performance, click Windowed mode and select a 1280x768 resolution (smaller than your current resolution).
Restart the game and check if there's any improvement.

Re: Complete System crash every 2-3 turns

Posted: Fri May 22, 2015 8:47 pm
by canuck97
The window mode doesn't help either. Will there be another patch in the near future to address the performance/stability problems?

Re: Complete System crash every 2-3 turns

Posted: Sat May 23, 2015 9:06 am
by Myrddraal
Yes, certainly. We're still trying to work out exactly what the cause is of these issues, which seem to affect a subset of users. It's tricky because we can't reproduce, but you can sure that we're continuing to support the game.

Re: Complete System crash every 2-3 turns

Posted: Sat May 23, 2015 10:40 am
by canuck97
Thanks for the reply. Aside from these bugs the game seems to be really really good, so I'm really hoping to be able playing it in the near future. Since quite a few people with good rigs/system specs noticed a considerably frame rate slowdown during AI turns it might be a very good idea to be able to let the game first calculate the AI moves and then - after completing calculations - show the animations for it.

Re: Complete System crash every 2-3 turns

Posted: Tue May 26, 2015 8:05 am
by Myrddraal
Canuck, you're preempting us. A similar option already exists in our internal build.

Re: Complete System crash every 2-3 turns

Posted: Tue May 26, 2015 3:16 pm
by canuck97
That's amazing news! I'm really looking forward to this option since it surely will add to the overall stability and flow of animations etc. May I ask if there's already a planned release date for it?

Re: Complete System crash every 2-3 turns

Posted: Tue May 26, 2015 8:46 pm
by Greven
That's how I play now to speed up the game and see fluid animations:
I "Alt Tab" the game after hitting "next turn".
I can see the CPU % in the corner of my screen. As soon as it gets back to low % I get back to the game to see the animations unfolding.

That's the only way I don't get totally frustrated about this great game... ;-)