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Server unable to validate your details

Posted: Thu Feb 14, 2019 10:12 am
by ggarynorman
Hello,

i have a number of Multiplayer matches on at the moment. When I try and login I get;

Server has been unable to validate your details. Please contact support.

Could you please help me resolve this

Thanks

Re: Server unable to validate your details

Posted: Thu Feb 14, 2019 10:23 am
by rbodleyscott
The server was down earlier but is now back up.

If this does not resolve the issue, please email support@slitherine.co.uk

Re: Server unable to validate your details

Posted: Fri Feb 15, 2019 10:10 am
by paulmcneil
I've got the same problem. Doesn't Slitherine run a backup server?

Re: Server unable to validate your details

Posted: Fri Feb 15, 2019 10:14 am
by stockwellpete
It seems to happen at around 9-30 am (UK time) and last for about half an hour. It has this week, anyway.

Re: Server unable to validate your details

Posted: Fri Feb 15, 2019 10:55 am
by rbodleyscott
paulmcneil wrote:
Fri Feb 15, 2019 10:10 am
I've got the same problem. Doesn't Slitherine run a backup server?
They have server backups, but not, as far as I know, backup servers. If you think this downtime is bad, try some of the popular MMOs (World of Warcraft, Elder Scrolls Online etc.). They don't seem to have backup servers for when the main servers are down either. I guess it isn't economically viable.

Re: Server unable to validate your details

Posted: Fri Feb 15, 2019 11:00 am
by rbodleyscott
The server is up now, so if you are still getting the "Server is unable to Validate your details" message, you should email support@slitherine.co.uk