Couldn't Join the Tournament

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cristianwj
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Aug 09, 2010 1:09 pm

Couldn't Join the Tournament

Post by cristianwj » Wed Aug 21, 2019 6:00 am

I have participated last tournament.
but today when I join the new tournament, the page said: You must log in to multiplayer with this account before you join a tournament. Alternatively, if you have a serial number you must register it.
I have linked my steam account and played multiplayer games well, but could't join the tournament, can somebody tell me the reason?
How can I fixed it?

rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 22235
Joined: Sun Dec 04, 2005 6:25 pm

Re: Couldn't Join the Tournament

Post by rbodleyscott » Wed Aug 21, 2019 7:01 am

Please email support@slitherine.co.uk

It is possible that the new server code does not like something about your username or password. Support have access to that data and can help to resolve the issue
Richard Bodley Scott

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cristianwj
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 3
Joined: Mon Aug 09, 2010 1:09 pm

Re: Couldn't Join the Tournament

Post by cristianwj » Wed Aug 21, 2019 7:05 am

rbodleyscott wrote:
Wed Aug 21, 2019 7:01 am
Please email support@slitherine.co.uk

It is possible that the new server code does not like something about your username or password. Support have access to that data and can help to resolve the issue
Thank you! I will send an email to report this problem.

Zachmann
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 22
Joined: Tue Sep 02, 2008 8:16 pm

Re: Couldn't Join the Tournament

Post by Zachmann » Wed Aug 21, 2019 8:15 am

Same with me, gentlemen.

rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 22235
Joined: Sun Dec 04, 2005 6:25 pm

Re: Couldn't Join the Tournament

Post by rbodleyscott » Wed Aug 21, 2019 10:56 am

It is being looked into. However, I would recommend emailing support@slitherine.co.uk
Richard Bodley Scott

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rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 22235
Joined: Sun Dec 04, 2005 6:25 pm

Re: Couldn't Join the Tournament

Post by rbodleyscott » Fri Aug 23, 2019 5:43 pm

This bug should now be fixed.

If you had problems entering the tournament before, please try again, and let us know whether you succeeded or not.
Richard Bodley Scott

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Najanaja
Sergeant - 7.5 cm FK 16 nA
Sergeant - 7.5 cm FK 16 nA
Posts: 248
Joined: Tue Dec 01, 2009 4:35 am
Location: Australia

Re: Couldn't Join the Tournament

Post by Najanaja » Sun Aug 25, 2019 12:53 am

I can't join.

rbodleyscott
Field of Glory 2
Field of Glory 2
Posts: 22235
Joined: Sun Dec 04, 2005 6:25 pm

Re: Couldn't Join the Tournament

Post by rbodleyscott » Sun Aug 25, 2019 11:05 am

Najanaja wrote:
Sun Aug 25, 2019 12:53 am
I can't join.
Curses. I will let the IT people know. You should also email support@slitherine.co.uk and tell them that Fernando was dealing with the issue.
Richard Bodley Scott

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Najanaja
Sergeant - 7.5 cm FK 16 nA
Sergeant - 7.5 cm FK 16 nA
Posts: 248
Joined: Tue Dec 01, 2009 4:35 am
Location: Australia

Re: Couldn't Join the Tournament

Post by Najanaja » Sun Aug 25, 2019 11:26 am

Working now. I'm in.

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