FOGII Fatal Exception

jimgiven
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FOGII Fatal Exception

Post by jimgiven »

Hi,

I recently purchased the FOG II bundle with the base game and all 5 add-ons. I downloaded each and then did each patch to bring it to 1.5.23. When I attemtpt to start the game, I get the following Unhandled exception:

***UnhandledException: ExpCode: 0xc0000005 ExpFlags: 0 ExpAddress: 0x61214c19 Please Report.


How do I fix this? Thanks.

Jim
rbodleyscott
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Re: FOGII Fatal Exception

Post by rbodleyscott »

Please can you post the error.log file that you will find in /Documents/My Games/FieldOfGlory2

Also your DxDiag report.

Also which version of the game you are using - Slitherine standalone, STEAM or GOG?
Richard Bodley Scott

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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

20200101_211033
VER:10517 BUILD:10009
PLATFORM: WINDOWS
WinVer:10.0.17763.475
0: NVIDIA GeForce GT 720
CPU String: GenuineIntel
Stepping ID = 3
Model = 12
Family = 6
Extended model = 3
CLFLUSH cache line size = 64
APIC Physical ID = 6
CPU Brand String: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
Cache Size = 256K
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
TS: Start
TS: IAPSent
######## EXCEPTION: 0xC0000005 at address: 0x61214C19
Starting Debugger
SEARCHING: C:\Program Files (x86)\Slitherine\Field of Glory II;C:\Program Files (x86)\Slitherine\Field of Glory II;C:\WINDOWS
C:\Program Files (x86)\Slitherine\Field of Glory II;C:\Program Files (x86)\Slitherine\Field of Glory II;C:\WINDOWS
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
SGA: QueryOglResource
QueryOglResource
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SYMFROM: GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
SGA: QueryOglResource
QueryOglResource
SGA: BaseThreadInitThunk
BaseThreadInitThunk
SGA: RtlGetAppContainerNamedObjectPath
RtlGetAppContainerNamedObjectPath
SGA: RtlGetAppContainerNamedObjectPath
RtlGetAppContainerNamedObjectPath
Debugger Cleanup

E=Where do I find the DxDiag report. I purchased the standalone game but linked it to steam. It would not load in either case. I cannot get farther than the Main Menu.

Jim
rbodleyscott
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Re: FOGII Fatal Exception

Post by rbodleyscott »

jimgiven wrote: Thu Jan 02, 2020 11:56 pm E=Where do I find the DxDiag report.
1) Type DxDiag into the Windows search box.
2) Click on DxDiag Run Command
3) Click on Save All Information
4) Attach the saved DxDiag.txt file here
Richard Bodley Scott

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rbodleyscott
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Re: FOGII Fatal Exception

Post by rbodleyscott »

I will draw attention to your issue to the technical support department. However, you would also be wise to email them on support@slitherine.co.uk for personal attention. Also supply the DxDiag file as per the above instructions.
Richard Bodley Scott

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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

I could not attach the DxDiag file for some reason. (improper file extension....?). I tried copying and pasting it but it is too large.

Jim
jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

I just noticed something. The downloads for the first item in the bundle under Field of Glory II includes downloads for 1.5.23, 1.5.12 and the Manual Abstract. 1.5.12 is also the download listed under "Wolves at the Gate". That doesn't seem right to me. Shouldn't I have a separate download for the base game?

Jim
rbodleyscott
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Re: FOGII Fatal Exception

Post by rbodleyscott »

jimgiven wrote: Sun Jan 05, 2020 10:47 pm I could not attach the DxDiag file for some reason. (improper file extension....?). I tried copying and pasting it but it is too large.

Jim
If you .zip it you can probably attach it. Failing that, could you please copy and paste as much of it as you can. We really do need it to look into your issue.
Richard Bodley Scott

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rbodleyscott
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Re: FOGII Fatal Exception

Post by rbodleyscott »

jimgiven wrote: Mon Jan 06, 2020 12:40 am I just noticed something. The downloads for the first item in the bundle under Field of Glory II includes downloads for 1.5.23, 1.5.12 and the Manual Abstract. 1.5.12 is also the download listed under "Wolves at the Gate". That doesn't seem right to me. Shouldn't I have a separate download for the base game?
No. There is only one download for the whole build. The DLCs are unlocked by their serial codes.

If you try reinstalling again, you only need to use the v1.5.12 installer and the v1.5.23 updater. You don't have to use any other installers or updaters.
Richard Bodley Scott

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pipfromslitherine
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Re: FOGII Fatal Exception

Post by pipfromslitherine »

So does it fail to start entirely, or do you get to the main menu in-game?

Cheers

Pip
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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

Reinstalled...same problem. I noted that when I installed 1.5.12 and tried to start, the main menu (which does appear in all cases Pip) it shows the "Wolves at the Gate" background. regardless, I re-installed but got the same error. I attached the DxDiag file.

Jim
Attachments
Dx.zip
DxDiag
(12.63 KiB) Downloaded 67 times
pipfromslitherine
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Re: FOGII Fatal Exception

Post by pipfromslitherine »

So when you get to the main menu (in-game, rather than the launcher) what button do you press to cause the game to crash?

Cheers

Pip
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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

The "Play Game" button.

Jim
pipfromslitherine
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Re: FOGII Fatal Exception

Post by pipfromslitherine »

So it is not getting into the game, you are just seeing the launcher. Can you look in Documents/My Games/FieldOfGlory2 and see if there is an options file. If so, try deleting it before running the game to see if that helps.

Cheers

Pip
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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

Thanks Pip but no luck. I deleted the "options" file but get the same error.

Jim
pipfromslitherine
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Re: FOGII Fatal Exception

Post by pipfromslitherine »

Can you please open the options file and see whether the values for REZX and REZY match up with your screen resolution. If they do not then please change them to be correct and try again.

If that does not help, try changing the value of FULLSCREEN to 0, and the value of SOUND to 0.

Note that you should edit the file with the game closed, and rerun each time to test the effectiveness.

Cheers

Pip
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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

I did as you suggested: same error....frustrating.

Jim
pipfromslitherine
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Re: FOGII Fatal Exception

Post by pipfromslitherine »

Sorry we haven't yet been able to work out the problem. The trace isn't very useful, but it looks like it is crashing somewhere in the video driver. Give the following a try:

+ change the rezx and rezy values to 1024 and 768 respectively (leaving fullscreen and sound both as zero).
+ try pulling out your network cable before running the game in case there is some networking or firewall oddness going on.

Cheers

Pip
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jimgiven
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Re: FOGII Fatal Exception

Post by jimgiven »

Thanks for the help Pip but...No joy as yet....Beginning to think I should just purchase it on Steam maybe...I dunno

Jim
rbodleyscott
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Re: FOGII Fatal Exception

Post by rbodleyscott »

jimgiven wrote: Sat Jan 11, 2020 6:09 am Thanks for the help Pip but...No joy as yet....Beginning to think I should just purchase it on Steam maybe...I dunno

Jim
You don't need to repurchase it to get the STEAM version. Your Slitherine/Matrix game key doubles as a STEAM key.
Richard Bodley Scott

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