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The game will not start (windows)

Posted: Sun Jul 15, 2018 11:58 am
by Athanema
Hi,

Just got the game via Steam.
Installed => OK.
When i click on "play the game" on steam, a new windows pops up with the Game Menu.
Whe i click on "Play game" in this game menu, it closes the Game Menu... and reload it again 10 secondes after.
And again, and again every time i click on "Play Game" in the Game Menu.

DxDIAG: https://pastebin.com/sambMGhB
MSinfo32: on request if needed

Could you help me ?
I don't really see what is wrong...

Thanks

Re: The game will not start (windows)

Posted: Sun Jul 15, 2018 12:40 pm
by VPaulus
Please attach the game's log files.

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

Re: The game will not start (windows)

Posted: Sun Jul 15, 2018 12:57 pm
by Athanema
....\Documents\Proxy Studios\Gladius\Logs is not a viable path on my system.
I don't even find ...\Proxy Studios\ on my Windows Document folder.

However the game is fully installed and i just checked the files integrity with steam and it's OK.
Hum...

I'm trying uninstall / install again just to be sure i have a clean install.

MSinfo attached under MSinfo.zip
MSinfo.zip
(93.55 KiB) Downloaded 21 times

Re: The game will not start (windows)

Posted: Sun Jul 15, 2018 1:40 pm
by Athanema
Uninstall / Install had no effect: same issue on loading.

Re: The game will not start (windows)

Posted: Mon Jul 16, 2018 7:24 am
by Urban-Wraith
I have the same problem as op. only difference is i bought my copy of gladius from GOG.
The folder \documents\proxy studios\gladius\logs is either not being created or is failing to be created on instalation. please advise on how to fix this .....
I suspect it is a fault to do with installation directories

Re: The game will not start (windows)

Posted: Mon Jul 16, 2018 9:17 am
by VPaulus
Please try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services (except Steam).
Then once you have disabled all non-Microsoft services (except Steam ones), please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

Re: The game will not start (windows)

Posted: Mon Jul 16, 2018 3:38 pm
by zeleznujkapyt
Same problem on notebook - didn't solved with disabling of background programs. Installed with Steam

Re: The game will not start (windows)

Posted: Mon Jul 16, 2018 3:52 pm
by zakblood
without the information requested in the sticky, it's hard to know what could or maybe causing this issue

viewtopic.php?f=523&t=86743

Re: The game will not start (windows)

Posted: Thu Jul 19, 2018 12:44 am
by Funami
having the same issue \documents\proxy studios\gladius\logs does not exist at all gonna keep trying to fix on my end.

Re: The game will not start (windows)

Posted: Mon Jul 23, 2018 2:49 pm
by IainMcNeil
Try also deleting the config folder in the Gladius folder. This may help.