New Purchase won't Run AMD RX560X

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SwampYankee68
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New Purchase won't Run AMD RX560X

Post by SwampYankee68 » Tue May 19, 2020 10:09 pm

Bought the game yesterday, May 19 along with all of the DLC.

Windows 10 fully updated.

Laptop is about 60 days old, running AMD Ryzen 3550H.

Radeon Vega Mobile Gfx & AMD RX 560X fully updated.

AV program (AVAST) off.

Game will not run with the attached message showing.

Please respond by weeks' end so I know whether or not to go to Matrix where I purchased it and ask for a refund.

Thanks

zakblood
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Re: New Purchase won't Run AMD RX560X

Post by zakblood » Wed May 20, 2020 4:31 am

can you attach any messages or report thanks, welcome to the forum and sorry for your issues

viewtopic.php?f=523&t=86743

install and run as admin and don't turn off your Avast, installing as admin sets the right permissions, and is a poor gaming AV and a known issue with many games

SwampYankee68
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Re: New Purchase won't Run AMD RX560X

Post by SwampYankee68 » Sun May 24, 2020 2:29 am

Sorry I thought that I had.

SwampYankee68
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Re: New Purchase won't Run AMD RX560X

Post by SwampYankee68 » Sun May 24, 2020 2:31 am

It does not appear to be allowing me to post a photo of the error message.

VPaulus
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Re: New Purchase won't Run AMD RX560X

Post by VPaulus » Fri May 29, 2020 4:19 pm

Could you please attach the game's log files and a DxDiag report file?

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

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