Can't open game

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Zegpi
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Can't open game

Post by Zegpi » Sun Jul 05, 2020 5:00 pm

After not playing for a couple months I tried to play again and the game crashes after the Slitherine launcher.

I get this error message
Image

My GPU is a GTX1660Ti mobile, I updated nvidia drivers to the latest version. The laptop is https://www.asus.com/Laptops/ASUS-TUF-G ... 5DD-DT-DU/

Any help is appreciated.

Edit to attach DxDiag
Attachments
Logs.zip
(12.24 KiB) Downloaded 17 times
DxDiag.rar
(17.13 KiB) Downloaded 22 times
Last edited by Zegpi on Tue Jul 07, 2020 6:41 pm, edited 3 times in total.

zakblood
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Re: Can't open game

Post by zakblood » Sun Jul 05, 2020 5:10 pm

viewtopic.php?f=523&t=86743

without a report or error file, it's hard to say what's wrong or what could be wrong
How to get a DirectX Diagnostic file:

1. click on "START" 2. click "run" 3. type in "dxdiag" and click "OK" 4. check through the tabs and perform all tests 5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
once the report has been made, just zip the file then attach it to your post as it's a Txt file which is then not permitted to attach to the forum, where as a zip file is.

Zegpi
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Re: Can't open game

Post by Zegpi » Sun Jul 05, 2020 5:27 pm

Attached the DxDiag to the first post.

VPaulus
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Re: Can't open game

Post by VPaulus » Tue Jul 07, 2020 2:41 pm

We need the logs.

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

Zegpi
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Re: Can't open game

Post by Zegpi » Tue Jul 07, 2020 6:41 pm

VPaulus wrote:
Tue Jul 07, 2020 2:41 pm
We need the logs.

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs
Added the logs to the original message.

VPaulus
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Re: Can't open game

Post by VPaulus » Wed Jul 08, 2020 9:18 am


Zegpi
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
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Re: Can't open game

Post by Zegpi » Thu Jul 09, 2020 6:34 pm

Updating the radeon drivers did the trick.

Does this means gladius is running on the integrated video?

zakblood
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Re: Can't open game

Post by zakblood » Thu Jul 09, 2020 6:45 pm

no, on a dual card device, it means the game loads on one and if working, then swaps to the main card for the game, with the integrated video device just loading the menu only and UI

seems your error was the first, integrated video wasn't even loading the game with out of date or un updated non vulcan supported drivers, or the wrong ones for the game, glad your sorted and can now enjoy the game

Zegpi
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Re: Can't open game

Post by Zegpi » Fri Jul 10, 2020 1:28 am

zakblood wrote:
Thu Jul 09, 2020 6:45 pm
no, on a dual card device, it means the game loads on one and if working, then swaps to the main card for the game, with the integrated video device just loading the menu only and UI

seems your error was the first, integrated video wasn't even loading the game with out of date or un updated non vulcan supported drivers, or the wrong ones for the game, glad your sorted and can now enjoy the game
good to know!
Thanks!

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