READ FIRST: Reporting Issues / support

Moderator: Pocus

Locked
zakblood
Most Active User 2017
Most Active User 2017
Posts: 15319
Joined: Thu Jun 12, 2014 6:44 pm

READ FIRST: Reporting Issues / support

Post by zakblood » Tue Jul 09, 2019 11:05 am

Saved games are located in "Documents\My Games\FieldOfGloryEmpires\SAVES"

with the screenshot folder in the same empires folder, so if you wish to show a given error or issue, that also can be uploaded and attached to the post, as sometimes a picture saves a 1000 words

System Information (Windows)

Additionally you may be requested to provide a snapshot of your computer’s hardware and software configuration to help us diagnose and troubleshoot technical issues.

To obtain the DxDiag file:
1. Press Windows Key + R.
2. Type DxDiag and press Enter.
3. In the DxDiag window, click Save All Information.
4. Name the file "dxdiag" and click Save.

To obtain the MSInfo file:
1. Press Windows Key + R.
2. Type MSInfo32 and press Enter.
3. In the MSInfo diagnostic window, click File, then Export.
4. When the Export As window appears, choose Desktop.
5. Name the file "MSInfo" and click Save.

one the reports or save games are found and ready, please zip them up and attach them to your post, thanks

as some of the saves can be rather large, the forum won't support them even zipped i'm sorry to say,

Ideal solution to upload is using your OneDrive or Dropbox account if you have one, alternatively you can use www.wetransfer.com as all are free for small amounts

Locked

Return to “Field of Glory: Empires - Tech Support”