Slitherine & Matrix Games get new Websites!
Moderator: Slitherine Core
Re: Slitherine & Matrix Games get new Websites!
I've visited the site for the first time and logged in successfully, but none of the games i own are listed. I had to re-register FoG II in order to download the latest patch.
Re: Slitherine & Matrix Games get new Websites!
Being plagued with error 500 codes when I try to get to my games listings. Battle for Korsun does not have the download file. File not found error.
Re: Slitherine & Matrix Games get new Websites!
Any progress on these issues?
I logged in today and found only two games listed under 'My Games' - one I bought recently and one I re-registered recently in order to download a patch. My login/id is the same as it always was, so it looks like the previously held data on the games I own, complete with serial numbers, has been lost or can no longer currently be accessed...
I've bought many Slitherine games, and I'm hoping I won't have to re-register every one!
Please get it sorted, Slitherine.
I logged in today and found only two games listed under 'My Games' - one I bought recently and one I re-registered recently in order to download a patch. My login/id is the same as it always was, so it looks like the previously held data on the games I own, complete with serial numbers, has been lost or can no longer currently be accessed...
I've bought many Slitherine games, and I'm hoping I won't have to re-register every one!
Please get it sorted, Slitherine.
Re: Slitherine & Matrix Games get new Websites!
You should contact us at support@slitherine.co.uk.
But usually, most of the cases, the issue is that these games were registered in a different account or they were never registered.
All the accounts were successfully imported to the new accounts.
But usually, most of the cases, the issue is that these games were registered in a different account or they were never registered.
All the accounts were successfully imported to the new accounts.
Re: Slitherine & Matrix Games get new Websites!
I'm sorry but that's just not so. All of the games were visible/accessible until this system change was made. I haven't changed my ID, and other people seem to be having similar issues.
Re: Slitherine & Matrix Games get new Websites!
I'm sorry but usually it's like I've said.
As I've told you contact us at support[at]slitherine.co.uk.
As I've told you contact us at support[at]slitherine.co.uk.
Re: Slitherine & Matrix Games get new Websites!
In fact I just found one of your other accounts registered under a different username (Miletus) and email address, with some of the games registered.
Re: Slitherine & Matrix Games get new Websites!
AFAIK that was years ago, and I've bought other games/DLCs since. But if you can fix the problem for me, fine...
Re: Slitherine & Matrix Games get new Websites!
You've use it recently, as FoG II expansions are registered there.
You've to contacts us at support[at]slitherine.co.uk.
You've to contacts us at support[at]slitherine.co.uk.
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- Site Admin
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Re: Slitherine & Matrix Games get new Websites!
Thanks - will do!
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- Corporal - 5 cm Pak 38
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Re: Slitherine & Matrix Games get new Websites!
Hello,
I gained access to this website for the first time in quite a while today. i believe my problem started with my first visit after the new website was set up.
Note that whilst I can access the main Slitherine webpage and at least this forum / thread, I am unable to access Support ; instead I get a google ( chrome ) screen showing :
This site can’t be reached
The connection was reset.
ERR_CONNECTION_RESET
This same error also occurred during my recent past attempts to visit this website. Also it still occurs when I try to access the Matrix Games website.
It occurs to me that some change has been made ( at some stage ), that has today enabled me to access this website. Is it possible for this change to be made to the Matrix Games website too ?
And also the Slitherine Support webpage/s ?
Thanks.
NB : the last time I tried ( unsuccessfully ) to view the Slitherine Website, was late ( UK time ) on 16th September ( 2019 ).
I gained access to this website for the first time in quite a while today. i believe my problem started with my first visit after the new website was set up.
Note that whilst I can access the main Slitherine webpage and at least this forum / thread, I am unable to access Support ; instead I get a google ( chrome ) screen showing :
This site can’t be reached
The connection was reset.
ERR_CONNECTION_RESET
This same error also occurred during my recent past attempts to visit this website. Also it still occurs when I try to access the Matrix Games website.
It occurs to me that some change has been made ( at some stage ), that has today enabled me to access this website. Is it possible for this change to be made to the Matrix Games website too ?
And also the Slitherine Support webpage/s ?
Thanks.
NB : the last time I tried ( unsuccessfully ) to view the Slitherine Website, was late ( UK time ) on 16th September ( 2019 ).
Last edited by DEB on Thu Nov 21, 2019 5:30 pm, edited 1 time in total.
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- Corporal - 5 cm Pak 38
- Posts: 39
- Joined: Sun Sep 09, 2018 3:21 am
- Location: Near Bath / Bristol, UK.
Re: Slitherine & Matrix Games get new Websites!
Strangely - when I submitted my last post, I got an error message from Slitherine telling me that my request was unable to be "accepted" - however, upon going back to the previous screen ( using my browsers back arrow ) the forum thread had accepted my post !
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- Corporal - 5 cm Pak 38
- Posts: 39
- Joined: Sun Sep 09, 2018 3:21 am
- Location: Near Bath / Bristol, UK.
Re: Slitherine & Matrix Games get new Websites!
OK - it worked correctly the second time - go figure...
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- Corporal - 5 cm Pak 38
- Posts: 39
- Joined: Sun Sep 09, 2018 3:21 am
- Location: Near Bath / Bristol, UK.
Re: Slitherine & Matrix Games get new Websites!
As noted previously, the above post got an error message upon submission, but this time it did NOT also appear ( for approx. 30 seconds plus )...
A subsequent attempted post ( prior to this one ) did NOT appear at all !!! These are annoying glitches...
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- Corporal - 5 cm Pak 38
- Posts: 39
- Joined: Sun Sep 09, 2018 3:21 am
- Location: Near Bath / Bristol, UK.
Re: Slitherine & Matrix Games get new Websites!
Ummm... Is anyone out there ??
Reply required please, re my 21 Nov 2019 17:06 post above !
Reply required please, re my 21 Nov 2019 17:06 post above !
Re: Slitherine & Matrix Games get new Websites!
it's already been reported twice and on the list of issues with the web team to solve and sort out
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- Corporal - 5 cm Pak 38
- Posts: 39
- Joined: Sun Sep 09, 2018 3:21 am
- Location: Near Bath / Bristol, UK.
Re: Slitherine & Matrix Games get new Websites!
Hello,
Reply noted. Thanks.
However - I am unable to trace the two previous reports that you refer to ( on THIS website ). I even tried a search here using :- ERR_CONNECTION_RESET !! Only my own post came up...
Can you please confirm that your reply was definitely with respect to the ERR_CONNECTION_RESET problems @ the Slitherine Support webpage and @ the Matrix Games Website.
Thanks.
Reply noted. Thanks.
However - I am unable to trace the two previous reports that you refer to ( on THIS website ). I even tried a search here using :- ERR_CONNECTION_RESET !! Only my own post came up...
Can you please confirm that your reply was definitely with respect to the ERR_CONNECTION_RESET problems @ the Slitherine Support webpage and @ the Matrix Games Website.
Thanks.