Cannot download update for CoM for Windows

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RDarkfire
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Mon Nov 16, 2020 7:29 pm

Cannot download update for CoM for Windows

Post by RDarkfire » Fri May 14, 2021 1:24 pm

From the Slitherine store. Whenever I try, the installer gives me an error message after it starts downloading :

"Unable to download file. An error occurred while trying to open an FTP file."

I already have version 1.00 installed and it works just fine.

Any help would be appreciated -- thank you!

FirstSpearman
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 13
Joined: Sun Jan 12, 2020 8:41 pm

Re: Cannot download update for CoM for Windows

Post by FirstSpearman » Fri May 14, 2021 10:19 pm

Whatever happened to testing? Set up a web page or function, and get someone else to try to use it, to see whether it works properly (and that they can figure out how to do it). I just tried booking a covid vaccination, and all five web pages available for booking shots in my town were non-functional. Maybe some of them work with Windows Edge, but they didn't work with Chrome. Do they think that only Windows Edge (if even that works) users need vaccinations? For CoM updating, couldn't Slitherine check to see whether it actually worked? Waiting for customer complaints seems counterproductive, since bad customer experience can be quite expensive in the long run.

BTW, didn't work for me either.

RDarkfire
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Mon Nov 16, 2020 7:29 pm

Re: Cannot download update for CoM for Windows

Post by RDarkfire » Mon May 17, 2021 4:13 pm

Sorry to hear about your vaccination troubles :-(

Hopefully someone at Slitherine is paying attention.

RDarkfire
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Mon Nov 16, 2020 7:29 pm

Re: Cannot download update for CoM for Windows

Post by RDarkfire » Wed May 19, 2021 2:46 am

Just to cross-post my response from Slitherine's tech support :

*************

I'm sorry to hear you are having problems with the download of your game's update. Usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature. Please check if any of your Internet security programs is interfering with the download from our ftp servers.

Alternatively, you can manually download and install the updates from your account's "MY PAGE" download area (*) or from the download section in the game product's page.

(*) You can download games and patches/updates from your account’s download area provided they are registered to the account. Please see the forum post below which explains how to do this:

https://www.matrixgames.com/forums/tm.asp?m=4675348

*************

This worked, and the update was successful!

FirstSpearman
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 13
Joined: Sun Jan 12, 2020 8:41 pm

Re: Cannot download update for CoM for Windows

Post by FirstSpearman » Wed May 19, 2021 7:33 pm

Thanks for the update. Problem solved, although why it's set up in a way that a normal Windows computer can't update it from the game screen remains a mystery.

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