Unable to log on

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Cunningcairn
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Unable to log on

Post by Cunningcairn » Sat May 15, 2021 8:05 pm

I cannot log on to FOG Medieval multiplayer. First said there is an authentication issue and know says unknown error. Has been happening for 2 days now, FOG2 working fine

SLancaster
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Re: Unable to log on

Post by SLancaster » Sat May 15, 2021 8:39 pm

Yes, everyone has this issue.. they are looking into it.
YouTube channel for FoG 2: Ancients and Medieval.

https://www.youtube.com/channel/UCr-hmTilBDJu7994Nxl-54g

Cunningcairn
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Re: Unable to log on

Post by Cunningcairn » Sun May 16, 2021 1:12 am

SLancaster wrote:
Sat May 15, 2021 8:39 pm
Yes, everyone has this issue.. they are looking into it.
Thanks! Mine started working after my post but has just stopped again.

ray552
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Re: Unable to log on

Post by ray552 » Sun May 16, 2021 2:08 pm

I can only log in to the MP server after five or six attempts with alternating messages of "Authentication Failed" and "Unknown Error".

I think I had to stand on my head and recite "Mary Had a Little Lamb" three times before it would work :-D

Seriously, I have no idea why it eventually worked - although if I go back to the main screen after each attempt, then go back to "Multiplayer", then attempt login again, it seems to reduce the total number of attempts to four before successful login :-/

Lynx57
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Re: Unable to log on

Post by Lynx57 » Sun May 16, 2021 4:28 pm

Same problem here ,

Is there too many players connected at the same moment ?

Slith should extend server capacities ?

noissy
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Re: Unable to log on

Post by noissy » Mon May 17, 2021 10:34 am

Monday morning can play FOG2:MED but can't get into FOG2 now! FOFG2 has been ok over the weekend for me.
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KiFi
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Re: Unable to log on

Post by KiFi » Mon May 17, 2021 12:38 pm

I am unable to log on to either FoG2 or FoG2:MED this morning.

Pixel
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Re: Unable to log on

Post by Pixel » Mon May 17, 2021 1:54 pm

It seems it is across the board or at least impacting many games using PBEM++ this morning. :( I tested FOG2:Medieval, FOG2:Ancients, Hell, FCRS, and OOB:WW2, as well as SC:WiE and all are throwing up either Unknown Error, Authentication Error, or Internal Server Error, or Unable to validate your details type messages on trying to log in to PBEM++.

However, on a second try I did get logged into the MP server on medieval but after logging back out to test it again it seems spotty as in I get errors again on trying to get back in. I also was unsuccessful at getting into any of the others this morning so presumably the server(s) are having some issues today. But it doesn't seem like they are actually down down (well not the medieval one) since it did seem to let me log into it but after multiple attempts and it wouldn't login back in after that when I logged out to test it again.

Update: looks like OOB and FoG2: Ancients now let me in too at least once. So the issue seems intermittent and hopefully they are working on it. Although on Medieval it is still requiring 4-6 tries returning unknown error before a try works currently on my end.
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rbodleyscott
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Re: Unable to log on

Post by rbodleyscott » Mon May 17, 2021 4:11 pm

Pixel wrote:
Mon May 17, 2021 1:54 pm
It seems it is across the board or at least impacting many games using PBEM++ this morning. :( I tested FOG2:Medieval, FOG2:Ancients, Hell, FCRS, and OOB:WW2, as well as SC:WiE and all are throwing up either Unknown Error, Authentication Error, or Internal Server Error, or Unable to validate your details type messages on trying to log in to PBEM++.

However, on a second try I did get logged into the MP server on medieval but after logging back out to test it again it seems spotty as in I get errors again on trying to get back in. I also was unsuccessful at getting into any of the others this morning so presumably the server(s) are having some issues today. But it doesn't seem like they are actually down down (well not the medieval one) since it did seem to let me log into it but after multiple attempts and it wouldn't login back in after that when I logged out to test it again.

Update: looks like OOB and FoG2: Ancients now let me in too at least once. So the issue seems intermittent and hopefully they are working on it. Although on Medieval it is still requiring 4-6 tries returning unknown error before a try works currently on my end.
They are indeed working on it.
Richard Bodley Scott

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HobbesACW
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Re: Unable to log on

Post by HobbesACW » Mon May 17, 2021 5:02 pm

Same here. I got into Pike & Shot OK - but the problem seems quite random.

w_michael
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Re: Unable to log on

Post by w_michael » Mon May 17, 2021 8:39 pm

I can get into the MP server with older games like P&S and FOG2, where you have to click on the tick button to send your Login and Password, but not with the new games like FOG2M and FOGE when this is automatic. I am playing all four in MP.
William Michael, Pike & Shot Campaigns & Field of Glory series enthusiast

angel42052
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Re: Unable to log on

Post by angel42052 » Mon May 17, 2021 11:16 pm

I have problems with FOG2 Medival. FOG2 ancients seems to work ok.

rbodleyscott
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Re: Unable to log on

Post by rbodleyscott » Tue May 18, 2021 5:57 pm

Hopefully the FOG2 Medieval MP login issues are now fixed.

Apologies for the previous inconvenience.
Richard Bodley Scott

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ray552
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Re: Unable to log on

Post by ray552 » Fri Jun 11, 2021 12:42 am

Unfortunately, the MP login errors are starting up again with "Unknown Error" messages.

Before that, I was also not receiving MP game email notifications, and had to check if games were in my inbox.

FOG2 Ancients works fine.

rbodleyscott
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Re: Unable to log on

Post by rbodleyscott » Fri Jun 11, 2021 6:40 am

ray552 wrote:
Fri Jun 11, 2021 12:42 am
Unfortunately, the MP login errors are starting up again with "Unknown Error" messages.

Before that, I was also not receiving MP game email notifications, and had to check if games were in my inbox.

FOG2 Ancients works fine.
Oh dear. It is working fine for me. Are you using STEAM, GOG or standalone version?

Anyone else?
Richard Bodley Scott

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ray552
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Re: Unable to log on

Post by ray552 » Fri Jun 11, 2021 12:17 pm

rbodleyscott wrote:
Fri Jun 11, 2021 6:40 am
ray552 wrote:
Fri Jun 11, 2021 12:42 am
Unfortunately, the MP login errors are starting up again with "Unknown Error" messages.

Before that, I was also not receiving MP game email notifications, and had to check if games were in my inbox.

FOG2 Ancients works fine.
Oh dear. It is working fine for me. Are you using STEAM, GOG or standalone version?

Anyone else?
The login error fixed itself overnight - no problems now.

Steam version.

rbodleyscott
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Re: Unable to log on

Post by rbodleyscott » Fri Jun 11, 2021 2:14 pm

ray552 wrote:
Fri Jun 11, 2021 12:17 pm
rbodleyscott wrote:
Fri Jun 11, 2021 6:40 am
ray552 wrote:
Fri Jun 11, 2021 12:42 am
Unfortunately, the MP login errors are starting up again with "Unknown Error" messages.

Before that, I was also not receiving MP game email notifications, and had to check if games were in my inbox.

FOG2 Ancients works fine.
Oh dear. It is working fine for me. Are you using STEAM, GOG or standalone version?

Anyone else?
The login error fixed itself overnight - no problems now.

Steam version.
Great, so probably a temporary server issue rather than a systemic problem.
Richard Bodley Scott

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