The Lack of Stability is Unacceptable
The Lack of Stability is Unacceptable
Hi,
I have been playing with Jaresh for months now - and purchased all three scenarii. Since the original company was bought up and we have updated the iOS software, the game constantly crashes. Rebooting, deleting and reloading - which worked in answering previous games' problems - is no longer effective. We cannot complete the sets of what were such a good series of war games. The total lack of support is confusing at best and creating serious frustrations at last. This is disgraceful and a commercial cheat.
I have been playing with Jaresh for months now - and purchased all three scenarii. Since the original company was bought up and we have updated the iOS software, the game constantly crashes. Rebooting, deleting and reloading - which worked in answering previous games' problems - is no longer effective. We cannot complete the sets of what were such a good series of war games. The total lack of support is confusing at best and creating serious frustrations at last. This is disgraceful and a commercial cheat.
Re: The Lack of Stability is Unacceptable
I'm sorry you are having problems with Desert Fox. Unfortunately when Slitherine and Shenandoah joined, there were a number of back-end tasks which needed to be merged, so that is why we may have not seemed responsive. However let me assure you we are checking the forums and are listening, as well as answering support emails as normal.
When iOS8 was released, we did test the games and they appeared to be working well, however we have seen the recent reports and we are working with a number of customers to try to resolve the crash. Hopefully we can get this fixed as soon as possible.
We have found one example of a repeatable crash which may be at the heart of the issue, however if you, or anyone else, does notice a repeatable pattern then it will help us fix the crashing issue. You can contact us at support[at]shenandoah-studio.com, where we will be able to test any pattern and pass this to the developers. In the meantime we are working on this and hope to have it fixed in the next couple weeks.
When iOS8 was released, we did test the games and they appeared to be working well, however we have seen the recent reports and we are working with a number of customers to try to resolve the crash. Hopefully we can get this fixed as soon as possible.
We have found one example of a repeatable crash which may be at the heart of the issue, however if you, or anyone else, does notice a repeatable pattern then it will help us fix the crashing issue. You can contact us at support[at]shenandoah-studio.com, where we will be able to test any pattern and pass this to the developers. In the meantime we are working on this and hope to have it fixed in the next couple weeks.
Re: The Lack of Stability is Unacceptable
"We may have not seemed responsive"... What an understatement. DF has been broke since iOS 8 came out and months later remains broke. Time to move on.
Re: The Lack of Stability is Unacceptable
Yeah...
I just saw one of two DF games that I'm still finishing (not starting any new ones anymore as I said earlier), get stuck too...
50% fail rate. Horrible.
I just saw one of two DF games that I'm still finishing (not starting any new ones anymore as I said earlier), get stuck too...
50% fail rate. Horrible.
Re: The Lack of Stability is Unacceptable
All I can say for now, we are working on this stability issues with iOS 8.
-
- Private First Class - Opel Blitz
- Posts: 4
- Joined: Sun Nov 09, 2014 6:14 pm
Re: The Lack of Stability is Unacceptable
DF Campaign game is playable until option to refit/combat comes up. When I choose refit, the game inevitably crashes after I've placed my mines as the Commonwealth player. Frustrating to say the least.
Re: The Lack of Stability is Unacceptable
I have stopped playing this game. Useless. Those who made, lied to us and sold it. Those who bought it have done nothing about it, they despise us.
Re: The Lack of Stability is Unacceptable
to be fair to them, I think there was financial problems and they were sold (or something) and the company is dead for now. Hopefully we will see them emerge again and fix the problems with this game and get Gettysburg released.
Re: The Lack of Stability is Unacceptable
please tell me a fix for DF in ios 8 is really in the works. this game takes a bit to get into, but is looking interesting. please fix.
-
- Lance Corporal - Panzer IA
- Posts: 13
- Joined: Wed Oct 23, 2013 2:07 pm
- Location: United Kingdom
Re: The Lack of Stability is Unacceptable
Any updated on when we'll have a playable game?VPaulus wrote: When iOS8 was released, we did test the games and they appeared to be working well, however we have seen the recent reports and we are working with a number of customers to try to resolve the crash. Hopefully we can get this fixed as soon as possible.
Steve
Re: The Lack of Stability is Unacceptable
We have uploaded a new patch and are waiting for Apple's approval.
Re: The Lack of Stability is Unacceptable
Where did you get the information re. financial trouble before the sale? Is a business model for these beautiful games not viable in the end?Divergence wrote:to be fair to them, I think there was financial problems and they were sold (or something) and the company is dead for now
Re: The Lack of Stability is Unacceptable
What's the story with the patch? Haven't seen anything yet
-
- Private First Class - Wehrmacht Inf
- Posts: 6
- Joined: Tue Dec 09, 2014 11:45 pm
- Location: Senegal
- Contact:
The Lack of Stability is Unacceptable
Isnt there something in the Bible about God stopping the sun which would have meant that the sun was moving, not the earth? I think I read that somewhere.
-
- Corporal - 5 cm Pak 38
- Posts: 30
- Joined: Sun Jan 10, 2010 8:10 pm
Re: The Lack of Stability is Unacceptable
Just gonna add my vote to this. The game is unplayable because of the crashes (I can't even exit the tutorial!) on my brand new 64 GB IPhone 6 with updated IOS 8 and lots of free space.
Help us Obi-Wan Shenandoah, you're our only hope!
Help us Obi-Wan Shenandoah, you're our only hope!
-
- Private First Class - Opel Blitz
- Posts: 1
- Joined: Wed Aug 01, 2012 12:19 am
Re: The Lack of Stability is Unacceptable
Ditto! I really am missing playing this game on my break. It always seems to crash at the end of my fourth or fifth day during the full campaign. Really a kill joy.
-
- Private First Class - Opel Blitz
- Posts: 3
- Joined: Tue Nov 18, 2014 4:00 pm
Screen broken after Update
Game is stuck in the lower-left corner, acceptable for the title picture but not for the game itself. Is there a way to fix this? (german app store, iPad air, already tried resetting device etc.) Well, at least no more crashes.
-
- Private First Class - Opel Blitz
- Posts: 3
- Joined: Tue Nov 18, 2014 4:00 pm
Re: The Lack of Stability is Unacceptable
Ok, I found out what causes the weird graphical and game glitches, moving the map to the lower-left/top-right corner, rendering the game unplayable. This is after the debug patch. The Game forces iOS into portrait mode, breaking the game (control center opens from the narrow edges). Most buttons still work, with the exception of the commit button. Bug-reporting is impossible, and restarting doesnt fix it. I'll try to reinstall now, hope it works.
-
- Corporal - 5 cm Pak 38
- Posts: 30
- Joined: Sun Jan 10, 2010 8:10 pm
Re: The Lack of Stability is Unacceptable
Working fine for me now after the update. Thanks!
Re: The Lack of Stability is Unacceptable
yikes! threads such as this one make me loathe to part with my pennies to buy anything Shenadoah...