Online ordering & support
Moderator: Slitherine Core
Re: Online ordering & support
I just got a new computer. I have multiple Slitherine games on my old PC...how do I transfer them? I tried moving the folder to the new PC but that did not work.
Thanks
Thanks
Re: Online ordering & support
Hi buffalo,
You'll have to contact us at support[at]slitherine.co.uk with your order details (email address used to place the order and order reference number if possible) and we will provide you with new download links.
You'll have to contact us at support[at]slitherine.co.uk with your order details (email address used to place the order and order reference number if possible) and we will provide you with new download links.
Re: Online ordering & support
Hello
I purchased Battle academy for iPad on Applestore today.
Have I to pay again to download it on my iMac?
Thank's
I purchased Battle academy for iPad on Applestore today.
Have I to pay again to download it on my iMac?
Thank's
Re: Online ordering & support
Unfortunately, yes. On the case of PC and Mac, you don't need to purchase another license.
But on case of iPad the version is always sold separately. Apple doesn't allow cross-platforms promotions.
But on case of iPad the version is always sold separately. Apple doesn't allow cross-platforms promotions.
Re: Online ordering & support
hello ,
I logged the first time in multiplayer and I played my first game one round, then that of my opponent then after partially blocked ...
I logged out and now impossible to reconnect with my account siltherine ago this error message "not enough data transferred-message incomplete "
I have several accounts with matrix
thank you for your understanding
I logged the first time in multiplayer and I played my first game one round, then that of my opponent then after partially blocked ...
I logged out and now impossible to reconnect with my account siltherine ago this error message "not enough data transferred-message incomplete "
I have several accounts with matrix
thank you for your understanding
Re: Online ordering & support
Is it with the game Flashpoint Campaigns: Red Storm?banzai716 wrote:hello ,
I logged the first time in multiplayer and I played my first game one round, then that of my opponent then after partially blocked ...
I logged out and now impossible to reconnect with my account siltherine ago this error message "not enough data transferred-message incomplete "
I have several accounts with matrix
thank you for your understanding
If that's the case, then please check this forum thread and try the suggestion offered by the other player:
http://www.matrixgames.com/forums/tm.asp?m=3765020
Re: Online ordering & support
yes it market
thank you very much and good holidays
thank you very much and good holidays
Re: Online ordering & support
I have registered FOG digital on 16/6/10 Other fog books after this but cant get my serials recognised when I try them in the new FOG I also keep getting asked to combine my matrix and slitherine details despite completing the box many times Can you advise please
Re: Online ordering & support
@mcpeake
Please contact us at support[at]slitherine.co.uk regarding your serial numbers issue.
Regarding the issue with the site asking you to combine Matrix and Slitherine details, try with a different Internet browser.
Please contact us at support[at]slitherine.co.uk regarding your serial numbers issue.
Regarding the issue with the site asking you to combine Matrix and Slitherine details, try with a different Internet browser.
Re: Online ordering & support
I just got Pandora, and I can't install it. All I see are the install files for Linux and Mac, I have a Windows.
Re: Online ordering & support
The zip file for installing Pandora, should contain 5 files.
Pandora-Release-Linux-x86_32.zip
Pandora-Release-Linux-x86_64.zip
Pandora-Release-MacOSX.zip
Pandora-SetupRelease-ML-112.exe
ReadMe.txt
Pandora-SetupRelease-ML-112.exe is the one you need to use for installing the Windows version.
Pandora-Release-Linux-x86_32.zip
Pandora-Release-Linux-x86_64.zip
Pandora-Release-MacOSX.zip
Pandora-SetupRelease-ML-112.exe
ReadMe.txt
Pandora-SetupRelease-ML-112.exe is the one you need to use for installing the Windows version.
Re: Online ordering & support
I've clicked on that before, all I get is an error message that says "Pandora is not installed", and the read me file just tells me to insert the disk, why do i have to wait for a disk.VPaulus wrote:The zip file for installing Pandora, should contain 5 files.
Pandora-Release-Linux-x86_32.zip
Pandora-Release-Linux-x86_64.zip
Pandora-Release-MacOSX.zip
Pandora-SetupRelease-ML-112.exe
ReadMe.txt
Pandora-SetupRelease-ML-112.exe is the one you need to use for installing the Windows version.
Re: Online ordering & support
I suspect you have a corrupted download. Contact us at support[at]slitherine.co.uk with your order details and we will provide you with a new download link.
Re: Online ordering & support
I entered the wrong email by one number (jvf20014 instead of jvf20012). I have no idea what how to get the order details.VPaulus wrote:I suspect you have a corrupted download. Contact us at support[at]slitherine.co.uk with your order details and we will provide you with a new download link.
EDIT: Also I already emailed support, they just told me to restart in safe mode, which did nothing.
Re: Online ordering & support
Hello JVF147,
Did you report the ticket under 2015052010000568 where you sent the ticket swearing? If so, you had not provided any information to us regarding the issue, and only said "I can't XXXX install your (swearing) game, (swearing)", which obviously contains no information which helps with the issue. Had you contacted us to say that you had been discussing the issue under the forum post (URL) then I would have instantly provided the installer as I have now done.
If it does not relate to this ticket, please can you provide the ticket number so I can help there.
Did you report the ticket under 2015052010000568 where you sent the ticket swearing? If so, you had not provided any information to us regarding the issue, and only said "I can't XXXX install your (swearing) game, (swearing)", which obviously contains no information which helps with the issue. Had you contacted us to say that you had been discussing the issue under the forum post (URL) then I would have instantly provided the installer as I have now done.
If it does not relate to this ticket, please can you provide the ticket number so I can help there.
Re: Online ordering & support
It's asking for the serial key that supposed to be in the disk. Also I already said that when i got the game I put in the incorrect email address by one number (20014 instead of 20012), so I don't have the receipt.JoeMiller wrote:Hello JVF147,
Did you report the ticket under 2015052010000568 where you sent the ticket swearing? If so, you had not provided any information to us regarding the issue, and only said "I can't XXXX install your (swearing) game, (swearing)", which obviously contains no information which helps with the issue. Had you contacted us to say that you had been discussing the issue under the forum post (URL) then I would have instantly provided the installer as I have now done.
If it does not relate to this ticket, please can you provide the ticket number so I can help there.
Re: Online ordering & support
Don't know if this is the right place for this question or not. If I buy the hard copy of 'Heroes of Normandie' will it have any of the updates or new versions on the disc or will it just be the original release? Downloading is slow for me and I want to minimize it as much as possible but I definitely want the hard copy.
Re: Online ordering & support
It will have the original version. So you'll need to update it from the Internet.fortress wrote:Don't know if this is the right place for this question or not. If I buy the hard copy of 'Heroes of Normandie' will it have any of the updates or new versions on the disc or will it just be the original release? Downloading is slow for me and I want to minimize it as much as possible but I definitely want the hard copy.
Please note that you'll only need the last update, as our updates are comprehensive.
Re: Online ordering & support
Hello, Could you delete all of my online games.
All of my online games are duds...please rid me of them. I might wish to play this game sometime in the near future, would like to start with a clean slate.
Thanks
Walter
All of my online games are duds...please rid me of them. I might wish to play this game sometime in the near future, would like to start with a clean slate.
Thanks
Walter
Re: Online ordering & support
support[at]slitherine.co.uk
only they have the information and power
only they have the information and power