The game will not start (windows)

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Athanema
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The game will not start (windows)

Post by Athanema » Sun Jul 15, 2018 11:58 am

Hi,

Just got the game via Steam.
Installed => OK.
When i click on "play the game" on steam, a new windows pops up with the Game Menu.
Whe i click on "Play game" in this game menu, it closes the Game Menu... and reload it again 10 secondes after.
And again, and again every time i click on "Play Game" in the Game Menu.

DxDIAG: https://pastebin.com/sambMGhB
MSinfo32: on request if needed

Could you help me ?
I don't really see what is wrong...

Thanks

VPaulus
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Re: The game will not start (windows)

Post by VPaulus » Sun Jul 15, 2018 12:40 pm

Please attach the game's log files.

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

Athanema
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Re: The game will not start (windows)

Post by Athanema » Sun Jul 15, 2018 12:57 pm

....\Documents\Proxy Studios\Gladius\Logs is not a viable path on my system.
I don't even find ...\Proxy Studios\ on my Windows Document folder.

However the game is fully installed and i just checked the files integrity with steam and it's OK.
Hum...

I'm trying uninstall / install again just to be sure i have a clean install.

MSinfo attached under MSinfo.zip
MSinfo.zip
(93.55 KiB) Downloaded 20 times

Athanema
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Re: The game will not start (windows)

Post by Athanema » Sun Jul 15, 2018 1:40 pm

Uninstall / Install had no effect: same issue on loading.

Urban-Wraith
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Re: The game will not start (windows)

Post by Urban-Wraith » Mon Jul 16, 2018 7:24 am

I have the same problem as op. only difference is i bought my copy of gladius from GOG.
The folder \documents\proxy studios\gladius\logs is either not being created or is failing to be created on instalation. please advise on how to fix this .....
I suspect it is a fault to do with installation directories

VPaulus
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Re: The game will not start (windows)

Post by VPaulus » Mon Jul 16, 2018 9:17 am

Please try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services (except Steam).
Then once you have disabled all non-Microsoft services (except Steam ones), please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

zeleznujkapyt
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Re: The game will not start (windows)

Post by zeleznujkapyt » Mon Jul 16, 2018 3:38 pm

Same problem on notebook - didn't solved with disabling of background programs. Installed with Steam

zakblood
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Re: The game will not start (windows)

Post by zakblood » Mon Jul 16, 2018 3:52 pm

without the information requested in the sticky, it's hard to know what could or maybe causing this issue

viewtopic.php?f=523&t=86743

Funami
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Re: The game will not start (windows)

Post by Funami » Thu Jul 19, 2018 12:44 am

having the same issue \documents\proxy studios\gladius\logs does not exist at all gonna keep trying to fix on my end.

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Re: The game will not start (windows)

Post by IainMcNeil » Mon Jul 23, 2018 2:49 pm

Try also deleting the config folder in the Gladius folder. This may help.

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