Update v1.2.73 won't even start Win7

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SiegeRollout
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Update v1.2.73 won't even start Win7

Post by SiegeRollout » Fri May 03, 2019 9:35 pm

I have (had) version 1.1.58 running, w/ Reinforcement/BrokenA/Anabasis DLCs all loaded. No problems when playing those.

I hit "Check for Updates" and it pulled down the 1.2.73 Update and successfully applied it (according to update wizard). The splash screen had the updated look & feel to it, and was pulling news/info (Sin & Sacrifice News). But when I hit "Play Game", I just get the standard Deadlock mouse cursor over a completely black screen. It's as if it's waiting to load up the game, but it never does. The cursor doesn't freeze, and i can move it around, but the game into/Load saved games screen never appears. i let it sit there for 20 minutes and it never recovered.

Killed the process, went back and downgraded to an old update (v 1.1.54) that I had saved locally, and everthing worked again. I then downloaded the Update from the website and tried to apply it manually, versus allowing the "Check For Updates" wizard to do it. Same exact behavior.

Did a complete uninstall, re-installed, then tried to apply the update, and same thing happened. I've run out of ideas.


The Output Log file is very short, and full of errors. Looks like several files aren't installed as part of the update.:

Initialize engine version: 2018.2.20f1 (cef3e6c0c622)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.0]
Renderer: NVIDIA Quadro 4000 (ID=0x6dd)
Vendor: (null)
VRAM: 1999 MB
Driver: 9.18.13.1090
Begin MonoManager ReloadAssembly
- Completed reload, in 0.156 seconds
<RI> Initializing input.

XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.

<RI> Initialized touch support.

Could not open file D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

async texture load: failed to load lobbyCylon@2xGreen from D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load fleetAdmiral from D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load colonel from D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load lobbyCylon@2x from D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load commander from D:/DEADLOCK/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

UnloadTime: 0.368638 ms
TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

[TextRepository] - Loaded text repo 'default'

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

[StartUp:StartUp:StartUp (0)] - D:\DEADLOCK\BSG.exe

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

[XboxLiveAPI:XboxLiveAPI:XboxLiveAPI (0)] - Destroying XboxLiveAPI 7946

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Focus = False

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Focus = True

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Focus = False

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Focus = True

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Setting up 3 worker threads for Enlighten.
Thread -> id: 179c -> priority: 1
Thread -> id: 13f0 -> priority: 1
Thread -> id: d1c -> priority: 1

zakblood
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Re: Update v1.2.73 won't even start Win7

Post by zakblood » Sat May 04, 2019 5:36 am

install the game as admin and run the game as admin, see if that help

plus make sure you delete the settings in the doc's folder

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Wed May 08, 2019 12:16 am

I too am experiencing the same problem of the screen going black and a point curser that I can still control then nothing. I tried
the suggestion of running the game as administrator and the result was the same. :cry:

Using Win10

VPaulus
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Re: Update v1.2.73 won't even start Win7

Post by VPaulus » Thu May 09, 2019 9:19 am

Please attach a DxDiag report file.

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Sun May 12, 2019 9:48 pm

Hello. Tried uploading file by selecting attachments below but when I try to upload DxDiag file I get...
The attachment DxDiag.zip is no longer available


"Not Downloaded" ???
Attachments
DxDiag.zip
After exiting BG
(13.26 KiB) Downloaded 16 times

VPaulus
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Re: Update v1.2.73 won't even start Win7

Post by VPaulus » Mon May 13, 2019 9:20 am

Unplug the second monitor, reboot windows, run the game a dn check if the issue persists.

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Sat May 18, 2019 4:58 pm

Sir, the problem persists after unplugging the second monitor. Additionally, to my surprise, there's another update ver. 1.2.77 that
I downloaded yet the identical problem continues where I get a black screen with a BG pointer cursor that I can freely move around.
When I reattached the 2nd monitor and restarted the PC, then restarted BG, I found that the cursor can move across to the second monitor.
The cursor does change from the BG cursor to the windows curser as it is moved across to the other monitor. FYI, BG worked fine
before update v1.2.73 on my Win 10, 64bit, i7 4.2GHz processor, 16GB Ram, GeForce GTX 1060 video card with 6 GB memory, and
dual monitors.

I'm afraid to purchase the latest DLC but maybe that will fix the problem. :roll:

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Mon May 20, 2019 5:16 pm

I found the output_log.txt file that might shed some light, see below. Thanks for your time.


Initialize engine version: 2018.2.20f1 (cef3e6c0c622)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1060 6GB (ID=0x1c03)
Vendor: (null)
VRAM: 3072 MB
Driver: 24.21.13.9924
Begin MonoManager ReloadAssembly
- Completed reload, in 0.069 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

Could not open file D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

Could not open file D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS for read

(Filename: Line: 56)

async texture load: failed to load lobbyCylon@2xGreen from D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load fleetAdmiral from D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load colonel from D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load lobbyCylon@2x from D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

async texture load: failed to load commander from D:/Games/Matrix Games/Battlestar Galactica Deadlock/BSG_Data/sharedassets0.assets.resS


(Filename: Line: 408)

UnloadTime: 0.353900 ms
TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

TypeLoadException: Could not load type 'DontDestroyOnLoadManager' from assembly 'Assembly-CSharp'.


(Filename: Line: -1)

[TextRepository] - Loaded text repo 'default'

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

[StartUp:StartUp:StartUp (0)] - D:\Games\Matrix Games\Battlestar Galactica Deadlock\BSG.exe

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

[XboxLiveAPI:XboxLiveAPI:XboxLiveAPI (0)] - Destroying XboxLiveAPI 7948

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Setting up 4 worker threads for Enlighten.
Thread -> id: 2db4 -> priority: 1
Thread -> id: 2058 -> priority: 1
Thread -> id: 418 -> priority: 1
Thread -> id: c4c -> priority: 1

VPaulus
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Re: Update v1.2.73 won't even start Win7

Post by VPaulus » Tue May 21, 2019 10:36 am

Update your Nvidia drivers and make sure that you tick the box "Perform a clean installation" when installing the drivers.

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Fri May 24, 2019 7:13 pm

I've downloaded and installed the latest nVidia Drivers checking off on performing clean instalation to no avail. Nothing has
changed trying to launch BG. Kinda looks like the update doesn't like NVidea GeForce GPU's. :cry:

zakblood
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Re: Update v1.2.73 won't even start Win7

Post by zakblood » Fri May 24, 2019 7:38 pm

works fine on my Nvidia chipset

how to do a clean install

http://www.matrixgames.com/forums/tm.asp?m=4491486

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Sat May 25, 2019 4:50 pm

ZakBlood, I've gone so far as to remove all vestiges of the GeForce card using an uninstall program. I lost the use of one monitor
and the downloaded Nvidia driver I later tried to install manually for the card could not install because it could not see the graphics card anymore.
Downloaded Nvidia's GeForce Experience software that auto checks for the latest drivers then downloaded the latest driver for Nvidia for
Series 10 cards (GeForce 1060) using clean installation, version 430.64. The PC now is back to normal but BG still fails to run. The next thing I guess is to
roll back BG to the previous version that worked fine. That also means I won't be getting the latest DLC for fear of not working. Thanks for
your help.

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Sat May 25, 2019 5:44 pm

Zakblood, it works now! I just happened to go to the BG website when I noticed under the previous update that
the old game version had to be uninstalled before updating. You only see that at the website because when you click
on "Check for Updates" it just installs latest without deleting the previous version.

zakblood
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Posts: 15315
Joined: Thu Jun 12, 2014 6:44 pm

Re: Update v1.2.73 won't even start Win7

Post by zakblood » Sat May 25, 2019 6:03 pm

glad your sorted and sorry thought you had already done that tbh, my bad my glad your sorted in the end

Hailstone
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Re: Update v1.2.73 won't even start Win7

Post by Hailstone » Sat May 25, 2019 7:08 pm

Thanks man, now I can get the latest DLC. :D

teukros
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Re: Update v1.2.73 won't even start Win7

Post by teukros » Sat May 25, 2019 7:57 pm

I have the exact same problem. BSG cursor on black screen.

Win 7 64 bit. 8 gb of ram. Radeon RX 580. Latest drivers.

Installed to D:\games

When will there be a patch to fix whatever was broken?

zakblood
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Re: Update v1.2.73 won't even start Win7

Post by zakblood » Sat May 25, 2019 8:34 pm

have you tried
old game version had to be uninstalled before updating
?

teukros
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Re: Update v1.2.73 won't even start Win7

Post by teukros » Sun May 26, 2019 4:50 am

I spent all night re-downloading everything, but uninstalling and reinstalling everything works! Thanks...

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