Gladius has stopped working error on launch. Windows 7 steam version

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Herz
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Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Sun May 31, 2020 1:43 am

Windows 7
AMD FX8350
EVGA GTX 1080 FTW

All drivers up to date

When launching any version of Gladius or steam beta. Launcher starts fine, but then I'm presented with an error that gladius.exe has stopped working.

I've tried uninstalling, reinstalling, switching hard drives, deleting all files and trying again, deleting the proxy folder and all that related to the game but still no luck.

I've added pictures of the error and I'll provide the rest of the pictures of the log aswell
Attachments
Log1.png
Log1.png (203.8 KiB) Viewed 1267 times
Error2.png
Error2.png (40.06 KiB) Viewed 1267 times
Error1.png
Error1.png (28.65 KiB) Viewed 1267 times

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Sun May 31, 2020 1:44 am

Rest of the log file
Attachments
Log3.png
Log3.png (196.26 KiB) Viewed 1266 times
Log2.png
Log2.png (198.23 KiB) Viewed 1266 times

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Sun May 31, 2020 1:48 am

Heres the DXDiag file aswell
Attachments
DxDiag.zip
(6.17 KiB) Downloaded 26 times

zakblood
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by zakblood » Sun May 31, 2020 5:59 am

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
Language: English (Regional Setting: English)
Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)

Card name: NVIDIA GeForce GTX 1080
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: E50-C1
Monitor Id: VIZ1004
Native Mode: 1920 x 1080(p) (60.000Hz)
Driver Attributes: Final Retail
Driver Date/Size: 5/18/2020 16:18:40, 22226656 bytes

Realtek High Definition Audio
Date and Size: 10/7/2013 very old and out of date

no error's in the log at all, so nothing to go on, developers will need to look at the logs, maybe it would be a good idea to zip them up as well, as it's not so clear and easy to read in the picture format it's in atm

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Sun May 31, 2020 6:25 am

Ahah thank ya! Went ahead and made a zip with the log and DxDiag aswell as updating those audio drivers
Attachments
DxDiagAndLog.zip
(7.59 KiB) Downloaded 30 times

VPaulus
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by VPaulus » Thu Jun 04, 2020 9:34 am

Please attach all the logs.

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Thu Jun 04, 2020 9:53 am

VPaulus wrote:
Thu Jun 04, 2020 9:34 am
Please attach all the logs.

The log files can be found inside your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs
The only other log file I can find is the Gladius setup logs. Are those the ones you're referring to? The Proxy Studios folder logs I included in the previous zip file with the DxDiag.

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Thu Jun 04, 2020 9:59 am

Heres the log file again incase it wasnt in the last zip file
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log.zip
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VPaulus
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by VPaulus » Thu Jun 04, 2020 11:52 am

That's not the log we need.

Are you looking in your Windows Documents folder at:

....\Documents\Proxy Studios\Gladius\Logs

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Fri Jun 05, 2020 5:52 am

No luck finding the folder. Doesnt seem to exist on any of my hard drives. Only thing I can find in my documents is these. Even checked the hidden documents folders on Windows 7 and it doesnt seem to exist.

Only log I seem to have available is the install log and the launcher log.
Attachments
Wellthen.png
Wellthen.png (113.26 KiB) Viewed 1147 times

VPaulus
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by VPaulus » Sun Jun 07, 2020 12:35 pm

Don't you have a folder named "Proxy Studios" in your Windows documents folder?

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Mon Jun 08, 2020 9:00 pm

VPaulus wrote:
Sun Jun 07, 2020 12:35 pm
Don't you have a folder named "Proxy Studios" in your Windows documents folder?
I do not :( tried reinstalling and everything I could think of but one never seems to be created. Just the one folder for proxy studios that has the launcher files and the logs for the launcher. Checked all my hidden folders, other user documents. Fully searched my hard drives and no other proxy studios folder seems to exist.

VPaulus
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by VPaulus » Fri Jun 12, 2020 2:55 pm

Try first Step 1 and if the issue still persists try Step 2.
Step 1: Run the game as Administrator

- Right-click the game in your Steam Library.
- Go to Properties, then to the Local Files tab.
- Click Browse Local Files.
- Locate the game executable (the application file).
- Right-click it and go to Properties.
- Click the Compatibility tab.
- Check the "Run this program as an administrator" box.
- Click Apply. Having done this, restart Steam and try launching the game again.


Step 2: Run Steam as Administrator

- Navigate your Steam installation file (By default, it is in C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Mon Jun 15, 2020 11:19 pm

Tried both of those already. If its been posted on this forum, I've given it a shot :<

VPaulus
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by VPaulus » Wed Jun 17, 2020 9:21 am

Try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services (except Steam).
Then once you have disabled all non-Microsoft services (except the Steam ones), please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

Herz
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by Herz » Thu Jun 18, 2020 2:01 am

Gave that a shot, still the same issue.

VPaulus
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Re: Gladius has stopped working error on launch. Windows 7 steam version

Post by VPaulus » Thu Jun 18, 2020 9:18 am

Create another Windows administrator account.
Uninstall the game.
Reboot Windows in the new administrator account.
Reinstall the game.

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