Starts but will not run - VK_ERROR_DEVICE_LOST

[xxup]

The game starts, I can set the options (trying to work through the tutorial in the manual), the game starts and I can see the orcs in the world, but it crashes shortly afterward and shows the following error.

error.jpg (34.46 KiB) Viewed 3515 times

Here is the DXdiag and log files.



Any help will be appreciated..

[xxup]

So far I have:
- reduced the image quality settings to low - no change, but the task manager reported that the GPU uses less memory
- reduced the screen resolution to the lowest setting 1280 x 768 from memory - no change
- tried it windowed - no change.
- Ran it as Administrator - no change.
- installed the latest upgrade for Gladius (Dec 15 one .04)
- Forced the laptop to only use the NVIDA card, then reversed this after the upgrade as the new version seems to handle this better.. (less useless stuff using the better GPU)
- Tried it with every background app (except the NVida stuff) turned off - no change.

The problem is still there, but I can now move the troopies in one turn before it crashes..

What I notice when using task manager for the GPU is that the 3D graph rises to 100% and stays there for a few seconds before the whole thing crashes..

I don't use Steam.

In short, instead of playing the game, I have spent the past 11 days trying to get it past turn 1. The only thing left is to try an external monitor..

This is the only game that won't run on the Alienware.. Pretty disappointing.. As someone else reported, it does work on the original 1.2 release, but none of the other DLC etc will run on this release.

[Geffalrus]

I am also having this problem. Started an Imperial Guard campaign and it crashes on turn one when I select my Techpriest and allow the unit icon to rotate for 10 seconds. If I settle immediately, I can get past it, but then something else inevitably triggers the crash.

Here's the key part of the error report:

Renderer.cpp:869: void __cdecl proxy::video::Renderer::submitCommands(void): Failed to submit to queue. -4 VK_ERROR_DEVICE_LOST.

[berker205]

I´m having the same problem but it got to the point where I can´t start my game. Did you find any solution?

Key part of the error
Render::cpp:725:void_cdecl proxy::video::Renderer::presentImage(void):Failed to present queue. -4 VK_ERROR_DEVICE_LOST

[VPaulus]

That error indicates that the issue is related with your video card.

Or your video card doesn't match the requirements to run the game or the driver needs to be updated.

You need a dedicated video card with Vulkan support with 3 GB VRAM. Minimum a Nvidia GeForce 900 series or an AMD Radeon RX 400 series.
Intel graphic chips won't work.

[berker205]

I don't think that's the problem since I managed to get 14h of game even having an Intel UHD Graphic. But thanks for the advice anyway

[VPaulus]

That error is related with the video card and the Vulkan engine.
We ask for a Nvdia or a Radeon cards in the minimum requirements list.

[ErissN6]

thanks for the advice

An advice of requirement. No problem with my Nvidia GeForce GTX 1650

[berker205]

It doesn´t seem like a necessary requirement since I managed to fix it and I am playing with my Intel Graphics. So yeah now I'm playing without Nvidia or Radeon and without any graphic problems

[VPaulus]

It's a necessary requirement for playing without issues.