Problems buying AO 1943 and other Slitherine games
Moderator: Panzer Corps 2 Moderators
Problems buying AO 1943 and other Slitherine games
Hi again
What is going on?
You have closed my ticket without solving anything and even without any correspondence with me at all !!
Thats bad customer service and below your normal standard.
I have now tryed to buy AO 1943 and now Stratetic Commands ACW - result: "Something vent wrong, click here to return to your purchase and try again". I have Tryed that many times with same result, so something is terrible wrong with your website.
When can I exspect this problem will be solved? I have never have had this problem before and I have bought several games from you and plan to do that in the future, so please solve this problem at your site asap.
Regards Allan Jensen
What is going on?
You have closed my ticket without solving anything and even without any correspondence with me at all !!
Thats bad customer service and below your normal standard.
I have now tryed to buy AO 1943 and now Stratetic Commands ACW - result: "Something vent wrong, click here to return to your purchase and try again". I have Tryed that many times with same result, so something is terrible wrong with your website.
When can I exspect this problem will be solved? I have never have had this problem before and I have bought several games from you and plan to do that in the future, so please solve this problem at your site asap.
Regards Allan Jensen
Re: Problems buying AO 1943 and other Slitherine games
I have of course make a ticket at Slitherine Support.
First ticket : [Ticket#2022060210000185] at 02-06-2022 - only respons was an automated response from Slitherine Ltd. / Matrix Games Team regarding my request - then completely silence.
I was thinking: "Perhaps they have closed my ticket without any response to me", which fill me with greate dismay; but then I thought: "Hey they have fixed it, but forgot to tell me about it" so I tryed to purchase some games at Slitherine's site again including AO 1943, but same thing happend, I couldnt buy anything.
I lost my patience and wrote again to Slitherine Support regarding my ticket : [Ticket#2022060210000185] only for getting a new automated response from their Support:
"Your previous ticket is closed. A new ticket # 2022063010000542 has been created for you.
This is an automated response from Slitherine Ltd. / Matrix Games Team"
Hmm Slitherine Support closed my first ticket without even telling it to me, is this a normal procedure of treating a regular customer and betatester?
Sorry for Im writing here, but Im rather desperate for not getting any answers and not to be able to buy any games.
Have anybody else the same problems?
First ticket : [Ticket#2022060210000185] at 02-06-2022 - only respons was an automated response from Slitherine Ltd. / Matrix Games Team regarding my request - then completely silence.
I was thinking: "Perhaps they have closed my ticket without any response to me", which fill me with greate dismay; but then I thought: "Hey they have fixed it, but forgot to tell me about it" so I tryed to purchase some games at Slitherine's site again including AO 1943, but same thing happend, I couldnt buy anything.
I lost my patience and wrote again to Slitherine Support regarding my ticket : [Ticket#2022060210000185] only for getting a new automated response from their Support:
"Your previous ticket is closed. A new ticket # 2022063010000542 has been created for you.
This is an automated response from Slitherine Ltd. / Matrix Games Team"
Hmm Slitherine Support closed my first ticket without even telling it to me, is this a normal procedure of treating a regular customer and betatester?
Sorry for Im writing here, but Im rather desperate for not getting any answers and not to be able to buy any games.
Have anybody else the same problems?
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- Sergeant Major - Armoured Train
- Posts: 569
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Re: Problems buying AO 1943 and other Slitherine games
That’s the proof they are all in holidays from few weeks…
Re: Problems buying AO 1943 and other Slitherine games
Hi there,
this is the reason why I finally switched to buying Slitherine games only on Steam.
I had a real chaotic experience with the Order of Battle Series.
Every time after buying an DLC from their homepage there was another problem. Updating the Updater, updating the game, install the new DLC and nothing worked. Sending an email, getting a ticket and then deinstalling and installing again the base game and all DLCs...
This happened really 3 or 4 times.
After that I decided to get the steam keys and what shall I say...
Never again any problems with DLCs or updates.
So I bought PC2 and all following DLCs exclusively on Steam.
Sad for the team and the company...
this is the reason why I finally switched to buying Slitherine games only on Steam.
I had a real chaotic experience with the Order of Battle Series.
Every time after buying an DLC from their homepage there was another problem. Updating the Updater, updating the game, install the new DLC and nothing worked. Sending an email, getting a ticket and then deinstalling and installing again the base game and all DLCs...
This happened really 3 or 4 times.
After that I decided to get the steam keys and what shall I say...
Never again any problems with DLCs or updates.
So I bought PC2 and all following DLCs exclusively on Steam.
Sad for the team and the company...
Re: Problems buying AO 1943 and other Slitherine games
Hi again folks.
Thx for your answer wecker - I havnt had any problems with the company before except its been harder lately to grant betatester status.
To Gundobaldo08, you are completely wrong with your smart remark, normally a solid company will use an automatic answer like: Sorry we are on holyday atm but we will return to you asap. after this date etc.
I have been doing a little deeper digging and found this message:
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
But another problem occur when I write a ticket to Slitherine Support, my ticket is closed immediately - proof: see attachment
So what more can I do if I want to continue to buy from the companys website?
Im rather desperate (you might have discovered this allready ) but I hope the moderators here can take further action and contact the company, so this problem can be solved.
Thx for your answer wecker - I havnt had any problems with the company before except its been harder lately to grant betatester status.
To Gundobaldo08, you are completely wrong with your smart remark, normally a solid company will use an automatic answer like: Sorry we are on holyday atm but we will return to you asap. after this date etc.
I have been doing a little deeper digging and found this message:
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
But another problem occur when I write a ticket to Slitherine Support, my ticket is closed immediately - proof: see attachment
So what more can I do if I want to continue to buy from the companys website?
Im rather desperate (you might have discovered this allready ) but I hope the moderators here can take further action and contact the company, so this problem can be solved.
- Attachments
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- tickets b.png (41.31 KiB) Viewed 606 times
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- tickets a.png (19.64 KiB) Viewed 606 times
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- tickets.png (4.95 KiB) Viewed 606 times
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- 1st Lieutenant - 15 cm sFH 18
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Re: Problems buying AO 1943 and other Slitherine games
If you buy your game here, you will also receive a Steam key if the game is on Steam. So what’s the difference ? Currently, I buy the games on Slitherine but I only play on Steam...wecker wrote: ↑Sat Jul 02, 2022 4:05 pm Hi there,
this is the reason why I finally switched to buying Slitherine games only on Steam.
I had a real chaotic experience with the Order of Battle Series.
Every time after buying an DLC from their homepage there was another problem. Updating the Updater, updating the game, install the new DLC and nothing worked. Sending an email, getting a ticket and then deinstalling and installing again the base game and all DLCs...
This happened really 3 or 4 times.
After that I decided to get the steam keys and what shall I say...
Never again any problems with DLCs or updates.
So I bought PC2 and all following DLCs exclusively on Steam.
Sad for the team and the company...
Buying Steam games directly on Steam is not always interesting for the price.
Re: Problems buying AO 1943 and other Slitherine games
The best way to get this issue resolved is to talk to the support team and pass all the details of the issues your facing on to them.
Support@slitherine.co.uk
Hopefully, they can help sort things out for you.
Support@slitherine.co.uk
Hopefully, they can help sort things out for you.
Re: Problems buying AO 1943 and other Slitherine games
Thx Edmon for your answer.Edmon wrote: ↑Sat Jul 02, 2022 7:56 pm The best way to get this issue resolved is to talk to the support team and pass all the details of the issues your facing on to them.
Support@slitherine.co.uk
Hopefully, they can help sort things out for you.
But if you read my post, then you will notice I have exatly done that, sadly without any succes cause my tickets is immediately closed automatically without any solution or even sending an answer back to me - thats bad support.
Is it because Im living in Denmark that there is any problems?
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- Site Admin
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Re: Problems buying AO 1943 and other Slitherine games
I will point the support team to your posts and find out what is going on. I am guessing that they just don't have any useful information to give you, and that the system is closing tickets when it opens news ones.
Cheers
Pip
Cheers
Pip
follow me on Twitter here
Re: Problems buying AO 1943 and other Slitherine games
Thx Pip.
Just to verify that my PC wasnt corupted and caused the problem, I used a brand new PC and tryed to purchase the games again - sadly with the same result I have described above, so it is not at my side of the connection the problem occur.
The problem exist when I must verify the purchase for tranfer the amount of money to you - hope that info can help.
Just to verify that my PC wasnt corupted and caused the problem, I used a brand new PC and tryed to purchase the games again - sadly with the same result I have described above, so it is not at my side of the connection the problem occur.
The problem exist when I must verify the purchase for tranfer the amount of money to you - hope that info can help.
pipfromslitherine wrote: ↑Mon Jul 04, 2022 8:15 pm I will point the support team to your posts and find out what is going on. I am guessing that they just don't have any useful information to give you, and that the system is closing tickets when it opens news ones.
Cheers
Pip
Re: Problems buying AO 1943 and other Slitherine games
Update.
Just to try something new, Itryed to buy via PayPal - there was no problems doing that what so ever.
I have at last allso got an e-mail from the support and they can tell me that, what Im experience is a very rare bug, which hit a few ppl at random and they will further investigate and correct this.
Thx very much for all your help and Im looking forward to play my newly pruchased games
Just to try something new, Itryed to buy via PayPal - there was no problems doing that what so ever.
I have at last allso got an e-mail from the support and they can tell me that, what Im experience is a very rare bug, which hit a few ppl at random and they will further investigate and correct this.
Thx very much for all your help and Im looking forward to play my newly pruchased games