Failing to Send Turn to Server

[twyearling]

Is anyone else having an issue when trying to send their first turn to the server on the Winter tournament that has just started? I've tried 4/5 time and on different PCs.

Thanks

[rbodleyscott]

The most likely reason would be a temporary server outage. I returned my first turn without a problem yesterday, and it seems to be working when I try a test game today.

I would suggest trying again, and letting us know if there is still a problem.

[twyearling]

The most likely reason would be a temporary server outage. I returned my first turn without a problem yesterday, and it seems to be working when I try a test game today.

I would suggest trying again, and letting us know if there is still a problem.

Many thanks, will try later.

[Nathangun]

I've been having this problem over a week now on both FOG II & FOG II Medieval.
Did anyone fix it?

[pipfromslitherine]

I've been having this problem over a week now on both FOG II & FOG II Medieval.
Did anyone fix it?

Clearly the server hasn't been down for over a week, so it seems likely there is some kind of system specific issue you are having. Have you been able to send turns in the past? You are best off starting a new thread on your issue, or alternatively contact support@slitherine.co.uk and they can take a look to see what is going on.

Cheers

Pip

[kronenblatt]

Problem with the server currently?

I've got the "Game has failed to send multiple times" error now. Haven't had in a long time, maybe a year or more ago.

[batesmotel]

I am repeatedly encountering this issue, often for multiple days in a row and then it will clear up before returning again after a day or a few days. the fact that no details about why the turn submission failed makes it virtually impossible to determine what actual network issue is causing the problem.

Please either provide a more useful error information in the message (besides the implication I might be cheating by tretrying a turn) or else some logging some place to allow me some chance to figure out what might be causing the problem. Even simple web pages provide useful status codes or information in their messages. As someone who has worked as a software developer and in computer operation for many years, please provide information beyond "you can try again or our system will record you as a possible cheater" to paraphrase the current uninformative and insulting error message. If your multiplayer servers are so severly overloaded they can't handle the traffic, then you need to upgrade your capacity and also post publicly that users should expect issues.

(The support response to my reporting this to support was basically a useless suggestion that I keep on trying to submit the turn.)

Chris

[pipfromslitherine]

I am repeatedly encountering this issue, often for multiple days in a row and then it will clear up before returning again after a day or a few days. the fact that no details about why the turn submission failed makes it virtually impossible to determine what actual network issue is causing the problem.

Please either provide a more useful error information in the message (besides the implication I might be cheating by tretrying a turn) or else some logging some place to allow me some chance to figure out what might be causing the problem. Even simple web pages provide useful status codes or information in their messages. As someone who has worked as a software developer and in computer operation for many years, please provide information beyond "you can try again or our system will record you as a possible cheater" to paraphrase the current uninformative and insulting error message. If your multiplayer servers are so severly overloaded they can't handle the traffic, then you need to upgrade your capacity and also post publicly that users should expect issues.

(The support response to my reporting this to support was basically a useless suggestion that I keep on trying to submit the turn.)

Chris

Sorry for the hassles you are having. Can you answer a few questions:

+ are you seeing the same issues with FoG2 and with FoGM?
+ do you usually connect using wifi or on a hardline?
+ if you give up and redo the turn do you ever find that the turn has actually uploaded and it is now the opponent's turn?

I am going to dig into this behind the scenes as well to get some better numbers on these kinds of outages.

Cheers

Pip

[batesmotel]

I have seen the issue with both FoG2 and FoGM although not certain I have on the same day. (Most recently was with FoG2. Last bout of it happening before that was with FoGM.)

I am using wifi from my laptop.

I have once or twice seen that turn had updated but normally it hasn't.

Thanks for your help.

Chris

[batesmotel]

Today, I'm experiencing the problem again with FoG2 (started late yesterday for a turn I haven't cancelled yet and still occurring today.) Does not currently seem to be an issue with FoGM, incase that's useful info.

Chris

[batesmotel]

Today, I'm experiencing the problem again with FoG2 (started late yesterday for a turn I haven't cancelled yet and still occurring today.) Does not currently seem to be an issue with FoGM, incase that's useful info.

Chris

p.s. Found what looks to be the associated error log which has this at the end:
SUCCESS!!!! Rebuilding the Device....
WARNING: Failed HttpSendRequestEx (2EE7):
pbem2.slitherine.com//PBEM2/ancients/upload_instance.php?InstanceID=407735&PlayerNext=dim30&SideNext=1&TurnNum=30&GameOver=0&FileSize=88365&CRC32=792107527&Resigned=0&ScoreSide1=0.310000&ScoreSide2=0.480000
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....

[pipfromslitherine]

That is useful. I will continue to follow up.

Just to remove variables, how stable is your wifi? How long do you usually take to complete a turn?

Cheers

Pip

[batesmotel]

My wifi seems stable for the most part. ISP isn't the best but works most of the time.

For a non-initial set up turn with choosing troops, I'd guess an average turn is 5-10 minutes but I usuaally don't track time closely. The game most recently experiencing theissue was probably shorter than that since it's fairly close to conclusion and hence quicker to finish. I do sometimes leave a turn open while taking a break to eat or just to think in a tight situation before making a decision. (\

I did save the complete error log where I posted the extract from above. The turn did finally upload successfully after almost a full day of trying and I have the log through that point.

Chris

[Triarii]

In case this is any use
I am having a similar problem and have had it previously.
Just posted a separate topic in Tech Support before reading this and here is today's FoGII error log from last attempt to log in.

20230430_144840
VER:10607 BUILD:10009 Jan 11 2023
PLATFORM: WINDOWS
WinVer:10.0.19041.2788
0: Intel(R) HD Graphics
CPU String: GenuineIntel
Stepping ID = 9
Model = 10
Family = 6
Extended model = 3
CLFLUSH cache line size = 64
APIC Physical ID = 2
CPU Brand String: Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
Cache Size = 256K
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MonkeyInitStart Is Windowed
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
TS: Start
TS: IAPSent
TS: UILoaded
Sound driver not initialised
INITIAL LOAD 16539
TS: BattleObj
TS: Managers
TS: BFBB
TS: LT
TS: InitDLUI
TS: Messages
TS: Ended
WARNING: Failed HttpSendRequestEx (2EE7):
pbem2.slitherine.com/PBEM2/ancients/serial_information.php?password=slith_exchange
WARNING: Failed HttpSendRequestEx (2EE7):
pbem2.slitherine.com/PBEM2/ancients/serial_information.php?password=slith_exchange
WARNING: Failed HttpSendRequestEx (2EE7):
pbem2.slitherine.com/PBEM2/ancients/serial_information.php?password=slith_exchange
WARNING: Failed HttpSendRequestEx (2EE7):
pbem2.slitherine.com/PBEM2/ancients/serial_information.php?password=slith_exchange
REBUILDING
KERNEL MEMORY CHECKING IS **OFF**

[Triarii]

And this was the FoGM log just less than an hour prior - this is where I received turn would not load but when I did cancel the turn I found the parent game gone from my inbox.

Have removed all data object and move records but can send these if useful

20230430_140205
VER:10508 BUILD:10009 Jan 11 2023
PLATFORM: WINDOWS
WinVer:10.0.19041.2788
0: Intel(R) HD Graphics
CPU String: GenuineIntel
Stepping ID = 9
Model = 10
Family = 6
Extended model = 3
CLFLUSH cache line size = 64
CPU Brand String: Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
Cache Size = 256K
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MonkeyInitStart Is Windowed
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
TS: Start
TS: IAPSent
TS: UILoaded
Sound driver not initialised
INITIAL LOAD 17086
TS: BattleObj
TS: Managers
TS: BFBB
TS: LT
TS: InitDLUI
TS: Messages
TS: Ended
TIMEOUT: 1209600
VCHECK: 156
MPV:10508
Playing as: 0
SteppeGrass_v006:fbx_BushesTileOutsideCorner RATIO: 2.000000
Lossless
DATA/OBJECTS/NorthernEurope/BushesTileOutsideCorner.S3F: 660 -> 660
... Data Object records ...
Lossless
DATA/OBJECTS/MiddleEast/ForestEdgeRoad.S3F: 2659 -> 2659
TICKS IN REPLAY:5771
LOADTIME: 75515
154: UNIT_ASSAULT : 1019, 24, 0, 0 : E5089C0E
... Move records ...
10654: ALL_Move : 35, 29, 25, 0 : 76949230
10702: UNIT_TurnAndShoot : 35, 1020, 0, 0 : 76949230
11262: ALL_TURN : 4, 37, 32, 0 : 6A325EF8
WARNING: Failed HttpSendRequestEx (2EE7):
pbem3.slitherine.com/ws/instances/file/upload/igougo
WARNING: Failed HttpSendRequestEx (2EE7):
pbem3.slitherine.com/ws/instances/file/upload/igougo
WARNING: Failed HttpSendRequestEx (2EE7):
pbem3.slitherine.com/ws/instances/file/upload/igougo
VCHECK: 156
MPV:10508
WARNING: SCRIPT ID: duplicate script id found (92000002 for DATA/UI/UNITLIST.BSF [C:/Program Files (x86)/Slitherine/FieldOfGloryMedieval/DATA/UI/UNITLIST.BSF])
C:/Program Files (x86)/Slitherine/FieldOfGloryMedieval/DATA/UI/UNITLIST.BSF exists
RESET