READ FIRST: Reporting Issues

Tech Support
Post Reply
SephiRok
Proxy Studios
Proxy Studios
Posts: 1024
Joined: Thu Jul 19, 2012 10:19 am
Contact:

READ FIRST: Reporting Issues

Post by SephiRok » Sat Jul 14, 2018 5:49 pm

Known Issues
Before reporting new issues, please make sure it is not an already known issue: https://steamcommunity.com/app/489630/d ... 917597840/

This will help us sift through your reports and resolve problems for everyone as fast as possible.

Graphics Drivers
Please make sure you have the latest graphics drivers installed if you are experiencing issues starting the game (Nvidia, AMD). This is particularly common on laptops with outdated brand drivers.

Background Applications
Any applications running in the background may negatively affect Gladius. Certain applications can lead to more serious issues such as limited connectivity and game crashes. It is highly recommended that you close all background applications before launching Gladius to ensure the best performance and stability. After you are done playing, feel free to re-enable these applications.

Some applications may load when the operating system starts and are not obviously indicated. For example, they may not appear in the task bar but they may be among some of your active processes or services, using your system's resources. These programs may cause crashes and other difficulties when playing Gladius.

Please see Closing Background Applications below for instructions on disabling non-essential background programs and preventing background applications from silently loading when Windows starts.

Security Applications
Antivirus and firewall software play an important role in your computer security. They help protect your computer from viruses, malware and spyware infections. However, when protecting your computer, they can prevent legitimate programs, like Gladius, from installing, updating or running. Adding exceptions for Gladius executables or disabling your security software can help resolve these conflicts.

Note: Some security programs will continue to partially run even when disabled. They may require full uninstallation or reconfiguration to resolve.

If you are not comfortable configuring or uninstalling your security software, please contact your security software's technical support department for assistance. They may also be able to help you configure their product to not interfere with future game installation and patching. Most products have in-software or web forms for reporting false positives.

Closing Background Applications (Windows)
https://eu.battle.net/support/en/article/23848

Reporting Issues
Game Logs
When reporting an issue, please make sure to include all of the game's logs and, if applicable, a save game. You can either link to them in your post or email them to support@slitherine.co.uk. This will greatly help expedite a fix or further assistance.

Saved games, screen shots, configuration and log files are stored in the following locations:
  • Windows: "My Documents\Proxy Studios\Gladius\"
  • Linux: "/home/<user>/.config/Proxy Studios/Gladius/"
System Information (Windows)
Additionally you may be requested to provide a snapshot of your computer’s hardware and software configuration to help us diagnose and troubleshoot technical issues.

To obtain the DxDiag file:
1. Press Windows Key + R.
2. Type DxDiag and press Enter.
3. In the DxDiag window, click Save All Information.
4. Name the file "dxdiag" and click Save.

To obtain the MSInfo file:
1. Press Windows Key + R.
2. Type MSInfo32 and press Enter.
3. In the MSInfo diagnostic window, click File, then Export.
4. When the Export As window appears, choose Desktop.
5. Name the file "MSInfo" and click Save.
Rok Breulj
Designer and Programmer
Proxy Studios

zakblood
Most Active User 2017
Most Active User 2017
Posts: 15233
Joined: Thu Jun 12, 2014 6:44 pm

Re: READ FIRST: Reporting Issues

Post by zakblood » Fri Jul 20, 2018 11:57 am

once the report has been made, just attach any saves or txt files to your post, then zip the file up and attach, which is then permitted to attach to your forum post / reply

screen shots can be attached directly,...

Post Reply

Return to “Warhammer 40,000: Gladius - Relics of War: Tech Support”