no sound

[rqrd]

i have installed the game, then start the game, no sound (must i research gaming sound?...lol) all others games work

bought and downloaded via gog.com

Windows7 Ultimate

[pavelk]

i haved installed the game, then start the game, no sound (must i research gaming sound?...lol) all others games work

Hi rqrd,
it is a very unique issue. It has never happened anymore. Would you mind to check the audio settings that it is actually turned on there (all the checkboxes)? Apart from that, the sounds (outside the game) works absolutely fine, I presume?

[rqrd]

thanks for your answer. yes ist is all on and the sounds is function outside the game.

[pavelk]

thanks for your answer. yes ist is all on and the sounds is function outside the game.

I will look into this tomorrow. You are literally the first player who has such a problem. If you dont mind, I might contact you again just to find out more details about this issue.
Once again, we apologize for the issue.

[AnthonyJAttard]

I have the same issue. Got this from GOG as soon as it was on sale.
All other games work fine!
Windows 10
NVidia 1050
Creative Audio

Have attached DXDiag report.

[zakblood]

would be helpful if you could both post your system report so we can see what hardware and drivers and dates you are both running, thanks, and sorry for your issues

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

[rqrd]

ok

thanks for the time and effort

[pavelk]

We will try to look into this today.
Apologize for the issue.

[zakblood]

Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180801-1700)
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)

Card name: AMD Radeon (TM) R9 Fury Series
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: LG 27GK750F(DisplayPort)
Monitor Model: 27GK750F
Monitor Id: GSM770F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External

Card name: Intel(R) HD Graphics 530
Display Memory: 1888 MB
Dedicated Memory: 1152 MB
Shared Memory: 736 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: DELL 2405FPW
Monitor Id: DELA010
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: HDMI

(Realtek High Definition Audio) drivers old Date and Size: 6/18/2015

Device Name: Maus
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Tastatur
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

update intel onboard drivers and sound and upload any un needed external usb devices and see if it then works for you

as per link as offered advice works

viewtopic.php?f=528&t=87589

[rqrd]

Hi, i have pretty much updated everything:

Bios, Realtek sound, Intel chipset driver, Intel Me driver, Realtek lan driver.

disabled the Intel onboard graphics, usb hub, bluetooth, mouse wireless stick, G13 board

and using one monitor only

Result: NO SOUND

attachment: new dxdiag file

ps: it is possible the gog files are corrupted?

[zakblood]

are you using the GOG Galaxy?

[zakblood]

Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180801-1700)
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent) which is the default btw

Card name: AMD Radeon (TM) R9 Fury Series
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: LG 27GK750F(DisplayPort)
Monitor Model: 27GK750F
Monitor Id: GSM770F
Native Mode: 1920 x 1080(p) (60.000Hz)

Realtek HD Audio 2nd output (Realtek High Definition Audio)

Description: 2 - 27GK750F (AMD High Definition Audio Device)

seems you have 2 sound devices or have load 2 sets of sound driver, either by yourself or used a auto installer to update?

The AMD Catalyst™ software suite is packaged with the driver for the AMD High Definition Audio Device.

for me i'd recommend checking sound ports to see if the sound is being ported elsewhere?

[rqrd]

no, i don't use the galaxy software.

ok, i can disable/ uninstall the amd sound. But normally i choose the option for standard sound device (in this game the realtek driver) and is function by all other applications. I will try it and report then.

[zakblood]

i'm not 100% sure how the GOG file none galaxy software works tbh, as normally once it installs, it verifies the files before loading on the first time you click play, on a none software version, it's just a download, but normally if corrupt it wouldn't install tbh, so no don't think it's a faulty file, only thing to recommend is uninstall, redownload and reinstall it and see if the newer one is any better than the first for that part i'm sorry to say.

[rqrd]

I have uninstalled the amd driver und installed the last adrenalin driver vers. 18.8.2 without the sound driver. Windows will install the microsoft sound driver instead (from 2010), i 've disabled this.

no sound! in game

next step: uninstall the game und reinstall with gog galaxy (i dislike the software)

result: no sound

and now???

[zakblood]

now try the automated install of drives from intel, which will hopefully sort out any driver issues, then double check the cables and make sure the sound works out side of the game before re trying the game etc, sorry about this, it's not normally this long winded tbh,

very topic on how to

viewtopic.php?f=528&t=87589

with link to auto driver selection at

https://downloadcenter.intel.com/

[pavelk]

Hi rqrd,
it is a really weird issue I have to say. Could you please check that the sound is actually turned on for the game itself (not the system volume but the per-app volume)?
Here is what I mean

and here is how to do it https://lifehacker.com/5862661/set-volu ... in-windows
We just want to narrow the potential cause of this issue.
Thank you for your help and we apologize for this issue.
Pavel

[rqrd]

"Unfortunately there are no software updates available."

[rqrd]

i have checked the sound mixer, no problems.

see attachment

[pavelk]

i have checked the sound mixer, no problems.

Actually could you please try the same when you are in game (not just having the launcher started)? It should look like this

soundMixer.png (18.33 KiB) Viewed 7125 times