Gamecrash after start

[Murtagh101]

This game used to run and play just fine.
Recently, I can run the game, get to playing for maybe 5-10 minutes and then it just crashes back to the launcher.
I thought maybe it was that I didn't have lumens. I bought lumens when on sale and it still does the same thing.
It's very annoying to not be able to play a game.

[zakblood]

welcome to the board / forum, sorry about the issue your having,

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

if it's something you can replicate from a save or known given position or item your doing at the time, the more information and detail the better

[Murtagh101]

Here you go.
Thanks for helping.

DxDiag.zip

(13.83 KiB) Downloaded 110 times

[zakblood]

Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
Processor: AMD Phenom(tm) II X4 910 Processor (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)

Card name: NVIDIA GeForce GT 730
Display Memory: 6099 MB
Dedicated Memory: 2007 MB
Shared Memory: 4091 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Driver Date/Size: 7/23/2019
Monitor Name: AOC 2752H
Monitor Model: 2752
Monitor Id: AOC2752
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI

Card name: NVIDIA GeForce GT 730
Display Memory: 6099 MB
Dedicated Memory: 2007 MB
Shared Memory: 4091 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15

HyperX 7.1 Audio Date and Size: 3/18/2019
NVIDIA High Definition Audio Date and Size: 7/24/2019
Realtek High Definition Audio Date and Size: 6/19/2012
out of date

[zakblood]

Do you have any file named Fatal at:
...\Documents\My Games\Polaris Sector

?

if so can you load that please

[Murtagh101]

this is what the fatal file says...
Config not saved!
Config not saved!
Config saved!
Config saved!

[zakblood]

that sounds like a permissions issue, so did you install and run both as admin?

as that sets up the correct permissions to run, without, the game may not have the correct permissions to save or write files to the drive or folder where you pointed it at, was it a default install to the default drive and directory?

maybe better to uninstall and make sure the docs folder for the game is clean / empty as well, then reinstall as admin and run as admin and re test, as that will remove the game settings etc

Step 1: Run the game as Administrator

- Right-click the game in your Steam Library.
- Go to Properties, then to the Local Files tab.
- Click Browse Local Files.
- Locate the game executable (the application file).
- Right-click it and go to Properties.
- Click the Compatibility tab.
- Check the "Run this program as an administrator" box.
- Click Apply. Having done this, restart Steam and try launching the game again.


Step 2: Run Steam as Administrator

- Navigate your Steam installation file (By default, it is C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

[Murtagh101]

False enthusiasm.
It seemed that it was working. And well I got further along than before.
But eventually it did crash again.
Grrrrr...
I'm gonna go back and double check everything again.

B

[Murtagh101]

Ok,. Update.
I have re-installed twice.
I was playing earlier and I built a ship and I said..hey, let's do a test.
I tried to save the game...and BAMMO...crashed out to the launcher.
Now this IS a better result then hitting 'resume' game which hangs the program completely.

B