Support email not delivered

[kcole4001]

Hi,

I tried to contact support via email and an error keeps coming back with this message:

==================================================

"This is the mail system at host mailgateway.slitherine.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<support@slitherine.com>: host mail.slitherine.co.uk[64.111.25.160] said: 554
Maximum hop count exceeded. Possible loop. (in reply to end of DATA
command)"

[pipfromslitherine]

The address is support@slitherine.co.uk. You could also have issues sending if you are trying to include an attachment which is too large.

Cheers

Pip

[kcole4001]

I've sent the email again (no attachments, just text sent to the UK address, I don't know why it keeps saying it's the dotcom address), this was the result:

=====================================================

This is the mail system at host mailgateway.slitherine.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<support@slitherine.com>: host ASPMX.L.GOOGLE.com[142.251.111.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser
i10-20020ac85e4a000000b003f6c5c7fc40si651678qtx.753 - gsmtp (in reply to
RCPT TO command)

===================================================================
Here is my original message since the email doesn't appear to be working:

Hi,
Apparently I did a stupid thing trying to redeem some games and didn't immediately copy the codes for the following Order Of Battle DLCs:
US Marines
Rising Sun
US Pacific
Winter War

I was under the impression that the codes would be sent to a folder or via email so they'd be saved.
Could you please email me the codes, my account is under the name kcole4001.

Thanks

Kevin Cole

[pipfromslitherine]

I have passed this on to our server team so they can try and work out what is going on. Would it be possible for you to try again, and take a screenshot of your message (including the address you are sending to) and post it here? You should of course redact your own email address that might be on there.

Cheers

Pip

[kcole4001]

Thanks, here is a screenshot of the sent message:

support email.jpg (129.6 KiB) Viewed 951 times

[valeryvdr]

The email issue should be fixed, please try re-sending the email.

[kcole4001]

Thanks

[Hamza87]

Hi have the same problem,when I attached any file I can’t send the mail.