CTD: BEX error

[Waki]

Hi. I purchased the game but I can't run it. I tried to start a new galaxy, choosed my race but then the game crashes to desktop. I reinstalled the game, restored the system, update my AMD drivers and verified the cache but nothing worked. I need some help please, I want to play this game!!

My OS is Windows 7 64 bits, 16 gb RAM and AMD Radeon R9200 3 GB

This is the error message (sorry, It's in Spanish)

Firma con problemas:
Nombre del evento de problema: BEX
Nombre de la aplicación: PolarisSector.exe
Versión de la aplicación: 0.0.0.0
Marca de tiempo de la aplicación: 56e70785
Nombre del módulo con errores: PolarisSector.exe
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 56e70785
Desplazamiento de excepción: 0007900b
Código de excepción: c0000409
Datos de excepción: 00000000
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 3082
Información adicional 1: 092d
Información adicional 2: 092dd5512b02139d7374e0a30519f775
Información adicional 3: 7df2
Información adicional 4: 7df25cbd1460827ca7d75b0ed56df6e2

[Shards]

Hi,

Is there anything written to your "Fatal" file in Documents\My Games\Polaris Sector? (open it with notepad)

Ta

[Waki]

It saids "Invalid serial key!"

It is strange...I purchased the game from Steam.

[Shards]

So, at the moment, is the issue still the same as originally? Whenever you go to load the Galaxy Map after configuring the game you get the BEX error?

(If so, then that Invalid serial key error sounds like something else which we'll investigate seperately)

Thanks

[VPaulus]

Try running Steam as administrator:
https://support.steampowered.com/kb_art ... -ifhz-2170

[Shards]

Also, can I ask if the game is installed to a non system drive? i.e. not your C: drive?

[Waki]

Running Steam as administrator didn't work.

The game is installed in my c: drive

[Shards]

Thanks! Ruling things out helps.

[Ufnv]

Thanks! Ruling things out helps.

Could you please first erase the Fatal. file and Designs\ directory?

Then, if it crash, check the Fatal. file again.

Also, could you please check the content of the crashinfo\ directory in your game dir? If there is something, could you please archive it and send to ufnv@mail.ru?

Also, please try English version.

Thanks,
Vladimir

[Waki]

Thank you very much for your time ^^. Do you need more information?

[Ufnv]

Thank you very much for your time ^^. Do you need more information?

For some reason my post disappeared

1. Could you please try running English version?
2. Could you please delete Fatal. and Designs/, run again, then check the Fatal. ?
3. Please check if there is a crashnfo/ folder in the game directory with some non-empty files?

[pipfromslitherine]

I think that posting the email address may have trigger the spamminator.

Cheers

Pip

[Waki]

Guys I can't believe it but the game started running when i tried the English version. Maybe there is a problem with the Spanish version.

It's seem to play fine for now but I'll be testing it and I'll let you know in the case I find more issues.

Thank you very much for your support. Looking forward to enjoy Polaris Sector!